Systems Manager
When Using F1 Key to Add-On-the-Fly, Receive "Company File Not Found" Message
Release Date: 11/21/19 Version: 8.0 - 8.5 Q - When in an F7 or F8 generic search window and the F1 key was chosen to Add-On-The-Fly, one of my users received the following message: Company file not found. Only SUPERVISOR can initialize it. See sample ...
Group Policy for Power Management Sleep Settings May Stop Defer Processing from Running
Release Date: 12/6/2019 Version: All We recently had a support incident where an Elliott user tried to implement deferred processing by running EL850DP.EXE on the server. When the user logged into the server console and started the deferred ...
Feature - Disable Changing Contact Password Through Global Setup eContact Manager
Release Date: 2/20/2012 Version: 8.5 & Up A new Global Setup flag had been added in Global Setup -> System -> eContact Manager: 14. Allow User to Change eContact Password? See sample screen below: The default is "Y" for backward compatibility. If you ...
Control Ability to Change eContact Web Password
Release Date: 2/21/2020 Version 8.5 Normally, the ability to access the maintenance screen for an eContact allows the user to change the web password for that eContact. This change allows you to disable that ability at the Company level. To disable ...
How to Find Out If Elliott Supports a Particular Event
Release Date: 04/16/2020 Version: 7.5 & Up Q - Does Elliott support any of these event notifications in the respective areas? Customer Order Processing When pick tickets are printed When packing lists are printed When a shipment has been verified ...
Not Able to Increase or Decrease Elliott Font Size with A+ or A- Buttons
Release Date: 04/20/2020 Version: 8.0 & Up Q - I am trying to increase the font size of Elliott. The submenus A+ Bigger and A- Smaller are both grayed out and I am working with the smallest setting. Very difficult visually. See sample screen below: ...
User Is Not Able to Access the Module Even After I Gave Full Access
Release Date: 07/16/2020 Version: 7.x & up Q - I’m having an issue with the permissions for a user. I have given this user full access to the AP module, but when he goes into Elliott, it does not give him the option. See sample screen below. Can you ...
PDF PostOffice Emails Are Rejected by Server for Some Users
Release Date: 07/17/2020 Version: 8.2 & Up Q - We are using Outlook 365. Some of our users can send PDF PostOffice invoices without a problem, but one of them receives the following errors: ERROR: Transaction failed. The server response was: 5.2.0 ...
Btrieve Error 012 on SYSPASS Password File When Starting Up Elliott
Release Date: 07/28/2020 Version: 8.2 & up Q - I have a single user workstation that displays the error below as soon as they double-click the EL800p icon: EL800P: Btrieve Error 012 on SYSPASS Password File If I click on th "Detail" button, then I ...
The Selected Menu Item Could Not Be Launched - Caused by Anti-Virus
Release Date: 08/25/2020 Q - We are receiving the launch exception error after we have log into Elliott and when we attempt to open a task: Elliott 8.5 Control Center Menu Launch Exception The selected menu item could not be launched. See ...
Suddenly One User Cannot Run Elliott - Resolved by Recreating User Windows Profile
Release Date: 09/04/2020 Version: 8.0 & Up The following is a weird support incident of a user who suddenly could not run Elliott 8.5 from the workstation. All other users could still run Elliott 8.5 without a problem. In this case, we suspect the ...
How do I change the tag on each copy of an invoice or other form? What would prevent them from printing?
Release Date: 09/10/2020 Version: V7.0 & Up The tags can be changed in the Laser Form Designer. This is accessed through the Report Output Options when a form is printed. Click the Options button to access the Appearance Options. From there you can ...
Inconsistent File Name in Btrieve Error Window
Release Date: 09/11/20 Version: 7.x - 8.5 Q - I notice that sometimes in a Btrieve Error window, the physical file and the file name are not consistent. Take, for example, the following error message: EL850P: Btrieve Error 067 on NSCTLFIL COP Control ...
Elliott Synchronizing to Local Error
Release Date: 09/16/2020 Version: 8.5 & Up Q - The following error occurred while logging into Elliott after the live update. Before logging in, I was completely backed out at the time. Elliott Synchronizing to Local Error We were unable to ...
Error 037 on GLFSPASS GL Fin Stmnt Pass File
Release Date: 09/17/2020 Version: 7.x & Up Q - Our company implemented NTFS security with our Elliott folder. Our financial manager is not a Windows system admin so she has minimum rights to the DATA folder. We did the procedure in the following ...
Common Issues with Importing CSV Files Into Elliott
Release Date: 12/18/2020 Version: 7.0 & Up Elliott Business Software has extensive features with CSV file export and import. It provides a gateway to view Elliott's data in Excel spreadsheets and optionally allow users to edit the data in ...
Error 153 on BEXTFH During AP Check Printing
Release Date: 12/21/2020 Version: 7.0 & Up From time to time, users who are using Accounts Payable Check Printing encounter a message similar to the following: Object Code error: file 'EL850U.LBR\BEXTFH.gnt' error code: 153, pc=4900, call=23, seg=0 ...
Feature - Mass Update Order, Quote and RMA Email Acknowledgement Flags in eContact through CSV Import
Release Date: 12/21/2020 Version: 8.5 & Up We changed Global Setup -> Utilities -> System Utilities -> eContact Utilities -> Update email Doc Flags to support updating of Order, Quote and RMA Email Acknowledgement flags. See the new CSV layout below: ...
FedEx Tracking Number URL Link Stops Working
Release Date: 01/08/2012 Version: 7.0 & Up Q - This started today. Using the "Online with Federal Express" tracking link on the SHIP note produces a page on FedEx's website stating the system is currently unavailable. See sample screen below: But if ...
What Causes Over Allocation and Excess Qty to Become Negative?
Release Date: 01/19/2021 Version: 7.x & Up Q - In Global Setup -> Cop-Func -> Order Line Item Screen -> 12. Allow Qty-To-Ship > Excess Qty (OH-Alloc+BO)? the value is set to "N." See sample screen below: This should prevent my item's Excess Qty to ...
Anti-Virus Causes Report Viewer Unhandled Error
Release Date: 01/23/2020 Version: 8.0 & Up A user running Elliott 8.2 received the following error when printing a report to the screen. They rebooted the server a few times, but they were still receiving the following errors when printing reports to ...
How to Use Netcellent's ACH Payment Portal to Pay Invoices
Release Date: 02/23/2021 Netcellent's payment portal can be accessed at the following URL: https://www.paymyinvoices.us/netcellent You should see the following sign-in screen: If you are logging in for the first time, you may not know your password. ...
Deferred Processing Icon Disappears from Task Tray and Multiple Deferred Sessions Are Running
Release Date: 03/04/21 Modified Date: 02/08/24 Version: 7.5 & Up Q - Our Deferred Processing icon is disappearing from the task tray in the desktop bottom right corner. As a result, we thought Deferred Processing was not running and launched Deferred ...
Error 065 File Locked on USERS SY Users Lic. File
Release Date: 03/24/2021 Version: 8.0 & Up The incident involved a user who suddenly could not run Elliott 8.5 from the workstation. An attempt was made to reinstall the Pervasive client and to reinstall Elliott 8.5 on the local workstation, but ...
Error in Macro PRINTER-START Due to No Document Name Provided When Printing to PDF
Release Date: 04/08/2021 Version: 7.5 & Up During the printing of an Elliott report, the user may receive the following error message: Error in Macro PRINTER-START - call to Start Document Error (0x000004C7) in call to StartDoc General Error Print ...
What's The Difference Between IMAGE vs FIMAGE Link?
Release Date: 04/28/2021 Version: 8.5 Q - What's the difference between IMAGE vs FIMAGE in the Link feature? See sample screen below: A - This is related to eStore implementation. If you currently don’t implement eStore, and if you don't plan to ...
Change - CSV Import Programs to Support File Names Longer Than 20 Characters
Release date: 5/5/2021 Version 8.5 & Up There were many Elliott CSV Import programs which had a limitation that the maximum file name could not be greater than 20 characters. See the following KB article: ...
Export Processor Limitation on Processing Large Amount of Records
Release Date: 5/13/2021 Version: 8.0 & Up Q - I exported all invoice header records from our production company using Export Processor. No filters were used. As you can imagine, this took a long time. No errors were encountered while it was ...
How Do I Give Someone Access to Export Processor?
Q - How do I give someone access to Export Processor? A - There are two levels to this question: How to give a user access to Export Processor; How to give a user access to each specific "Group of Records" in Export Processor. How to Give a User ...
How to Bypass the Password When Opening a Spooled Report Outside of Elliott
Release: 6/17/2021 Version: 8.0 & Up Q - I understand that Elliott Reports are stored in the <ElliottRoot>\Reports\99\.... folders where 99 is the company ID. I tried to navigate to the corresponding folder and find those spooled reports that are ...
Export Processor Does Not Find Record Due to Space in Item Number
Release: 7/2/2021 Version: 7.5 & Up Q - I attempted to run the Exporter on the Sales History TRX looking for sales equal to 9835-GS KIT. It pulled back 0 sales. See sample screen below: Knowing this to be not valid, I then ran the Exporter looking ...
Feature - View Database Activities Through Control-Shift-D Key
Version 8.5 & Up Release Date: 7/7/2021 Control-Shift-D Support in the Past The Control-Shift-D key has been available in Elliott since V7.x. It is a very useful tool for debugging purposes. For example, let's say you started to notice performance ...
Version 4.5 or Higher of Microsoft .NET Framework Is Required
Release Date: 9/10/2021 Version: 8.5 & 8.6 When you start up Elliott 8.5 or 8.6, you may receive the following message: Version 4.5 or higher of Microsoft .NET Framework is required, but not available on this computer. If you continue without version ...
Why You Should Always Spool Post Journals to Disk
Release: 09/24/2021 Version: 7.x & Up Q - I need to go into the system and re-print the AP Check Register....how do I do that? It didn't print when the checks were posted. A - You can’t reprint a posting journal unless it was spooled to disk in the ...
Failure Sending Email - Unable to Read Data from The Transport Connection: net_io_connectionclosed
Release Date: 2/10/22 Version: 8.5 Q - I am using Elliott 8.5 and my email used to work. Now I am receiving the following error message when I try to send an email. This happens even if I choose to "Test Send" the email: Elliott email Interface ...
Run Time Error 166 in Deferred Processing
Release Date: 2/16/2022 Version: 7.5 & Up Q - I couldn't find documentation about error 166. Our deferred processes locked and had this error. Can you provide any information about what this message means? EL850RP.EXE - COBOL Text Window Execution ...
Is There a List of Laser Printers Supported by Elliott?
Release Date: 2/17/2021 Version: 7.5 & Up Q - We want to migrate our dot matrix printers to laser printers and use Elliott's laser form feature. Is there a list of laser printers that are supported by Elliott? A - In theory, all printers should work. ...
Why Printing or Posting Events Does Not Work with Message Box Option
Release: 04/06/2022 Version: 8.5 & Up Q - I set up a msg box event to pop-up when buyers enter an EDI PO. The event setup is shown below. I just found out that it’s not working. It looked okay to me. Can you see why it’s not working? A - Message box ...
Bitdefender Anti-Virus Software Causes Elliott to Fail at Startup
Release Date: 04/12/2022 Version: 7.5 & Up On Monday, 04/11/2022, we received three separate support incidents that Elliott 8.5 failed to startup. One user's entire in-house workstations failed to start. This user is running on an older version of ...
Special Character Not Allowed in Elliott Password
Release Date: 04/26/2022 Version: 7.x & Above Q - Is there a list of special characters that we cannot use in the password field for user accounts? We are tweaking our password reset utility on our website and just want to make sure we align with ...
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