Systems Manager
Elliott Synchronizing to Local Error - There is not enough space on the disk
Release Date: 05/04/2022 Version: 8.5 & Higher Q - We just had an Elliott update last night. Now some of our users are getting this error today. It is not all users and not even all users on specific remote desktop servers. Even after restarting & ...
Feature - Country Maintenance
Release Date: 5/17/22 Version: 8.5 and Above This application supports add, change, delete and list functions for the country file. The application is available from System Files Setup-> Maintenance-> Country File. The primary purpose is to add ...
Defer Processing Locks up Due to Multiple Defer Processing Sessions Running at the Same Time
Release Date: 06/02/22 Version: 8.6 Q - The deferred task of posting filled backorders is locked up. It has remained incomplete since yesterday. See sample screen below: What can cause this? A - After further investigation, the reason for the lockup ...
Will Microsoft Ending Online Basic Authentication and Exchange Affect Elliott SMTP Emails?
Release Date: 9/29/22 Version: 8.5 & Up Q - Microsoft announced they will end basic authentication for Azure / 365 and Exchange online by October 1st, 2022. Does that mean Elliott SMTP email support will no longer work with Microsoft Exchange online, ...
P2LVEFCT Error 114 in Print Option Windows & Printer Error E: Handle = 00000000
Release Date: 10/14/2022 Version: 8.x & Up This article is to document an issue we observed one time with printing. But it can't be replicated. In this article, we speculate the cause of it and possible solution in the future if anyone should ...
How to Add a Barcode to a Laser Form
Release Date: 10/20/2022 Version: 8.5 & Up Q - I would like to add a barcode of the PO number to our laser PO form. I searched the help files and didn't come up with any clear instructions. Do you have instructions you can send me or do you have some ...
Feature - Add Security for eContact Email Docs Button
Release Date: 10/27/2022 Version: 8.5 & Up In eContact, Web tab, the "Email Docs..." is used to control whether a contact will receive PDF PostOffice documents as well as various automated emails. We now add security to limit the users who can access ...
A Comparison of Elliott 7.5, 8.2, 8.5, 8.6 and 8.6 V2 DDF Files
Release Date: 11/15/2022 Last Updated: 06/25/2024 Version: 7.5 & Up DDF Files are used to define the PSQL database schema. Generally speaking, we distribute five different types of DDF files for different versions of Elliott releases: 7.5 DDF: These ...
Elliott Startup Btrieve Error 196 or 3012 on S/M Users File
Release Date: 11/16/2022 Version: 8.5 & Up Q - I try to access Elliott software and I get this error on my startup: EL860CC: Btrieve Error 196 on S/M Users File (32-Bit) If I click on the "Details," I see the status code 3012 when I try to access ...
Printer Grayed Out in an Hour Caused by Duplicate Workstation ID
Release Date: 11/22/22 Version: 7.5 & Up Q - I’m using a laser form and selecting tray 3 and Preprinted from the Paper/Quality table of the HP laserjet printer. I'm having an issue on two computers where our custom configuration for a printer is ...
Is There A Year-End Checklist?
Release Date: 12/30/22 Version: 8.0 and Above Below is a simple checklist for year-end processing. Overview This document outlines the procedures recommended to be run in Elliott at the end of the year. It is broken down by module so you can use only ...
How Do You Create A New Company In Elliott 8?
Release Date: 12/30/22 Version: 8.0 and Above How do you create a new company in Elliott 8? Highlight the "Elliott Business Software" node under the Groups and Filters pane on the left. Right-click and a menu will appear with an option to Add New ...
Update from Elliott 7 to 8 Gives an Error that the Drive Letter Does Not Match
Release Date: 12/30/22 Version: 8.0 and Above After an update from Elliott 7 to Version 8, I get an error that the drive letter does not match. The issue may stem from the Tutorial company. If the company was never used in Version 7, it may still ...
Idea for Deferred Processing Automatic Start
Release Date: 03/08/2023 Version: 8.x & Up Q - I noticed when the server is restarted, the Deferred Processing doesn't start. Therefore, if the server is restarted for any reason, including periodic Windows service pack updates, I have to login to ...
Installing Elliott 8.5 or 8.6 with Error on SYCNTRY.BTR File
Release Date: 3/28/2023 Version: 8.5 & Up When you install Elliott 8.5 or 8.6 on the server, you may receive the following message: Error 1306: Another application has exclusive access to the file ......\SYCNTRY.BTR. Please shut down all other ...
How to Allow User to Edit Other User's Attribute
Release Date: 04/05/2023 Version: 8.0 & Up Q - In the following example, an attribute is created by user CMOORE. User MELISSA has the right to modify. How to I allow user VANESSA to also have the right to modify? A - Please go to Password Setup -> ...
Feature - Read Only Attribute Fields
Release Date: 4/7/23 Version: 8.5 and Above This feature gives the user the ability to mark an attribute field as "Read Only." Fields that are "Read Only" are shown on the attribute screen but they are disabled and cannot be changed in Attribute ...
Elliott Control Center Does Not Show the New DATA* Folder Companies
Release: 05/10/2023 Version: 8.x & Up Q - Elliott 8.5/8/6 was installed on a new server and I have followed the instructions in the following KB article to implement NTFS security: ...
Feature - New Logo Folder in Elliott Root Directory
Release Date: 06/07/2023 Version: 8.6 & Up Starting with Elliott 8.6, the Elliott installation utility will install a Logo folder in the Elliott root directory. As of this writing, there are six files in this folder: BOL2282.BMP - This is the image ...
How Did eContact in Customers Disappear?
Release Date: 06/21/2022 Version: 8.0 & Up Q - Not sure what is happening but I have come across a few of my customers that when we send the order confirmation the email address that we had under their account is no longer there. If someone changed ...
Feature - Add IMINVLOC Table Support for Attribute Import
Date: 07/16/2023 Version: 8.5 & Up In Elliott, we support Attribute Import through an CSV file by going to Util-Setup-> System File Setup-> Import-> Attribute Import. The following files were supported with this import utility: ARCUSFIL: AR Customer ...
Feature - Serious File Error Event
Release Date: 8/25/2023 A new event is added to support tracking of serious file errors. When a serious file error occurs, the following event will be triggered: File: COMPFILE Program: FILERR Type: IOERROR Description: File Access IO Error Variable ...
How to Copy All Export Processor's Templates from One Company to Another
Release Date: 09/06/2023 Version: 8.0 & Up Q - How do I copy all my export processor's templates from one company to another (e.g., from company 03 to 08)? See sample screen below for all my templates: A - In your example, you can copy the table ...
How to Install 2023 Zip Codes, Cities, and County Code Updates
Release Date: 09/07/2023 Version: 8.5 & Higher In Elliott 8.5d.907 and 8.63.907 and after, the Zip Codes, Cities, and County Code tables are updated to Post Office's 2023 August data. The following are Elliott's affected tables: SYZIPCDS.BTR - Zip ...
What Causes Error 166 (Recursive Call) in Elliott?
Release Date: 09/14/2023 Version: 8.5 & Up Q - I received the following error message in Elliott: Execution error: file 'EL850U.LBR\NWSMEVTH' error code: 166, pc=0, call=24, seq=0 If I click "OK," the following window shows up: Btrieve Error 039 on ...
Should I Use Office 64-bit or 32-bit? Are You Still Advocating the 32-bit Outlook?
Release Date: 9/26/2023 Version: 8.5 & Higher Q - Office 64-bit or 32-bit? Are you still advocating the 32-bit version of Outlook? We are moving to Office 365 and we have been installing the 64-bit version. Thank you for your recommendation. A - As ...
Error 199 Operating System Error Code Lies Outside Expected Range
Release Date: Version: 7.x & Up An Elliott reseller reported one of his users received an IO error message: Btrieve Error 199 on CPORDHDR AR Control File (32-Bit) 199 Operating System Error Code Lies Outside Expected Range with the following file IO ...
How to Make Excel Show Negative as Red by Default When Bringing up a CSV File
Release Date: 10/16/2023 Version: 7.x & Up Q - During the Elliott 2023 conference, at the Financial Statement with Excel session, I saw you were able to bring up the CSV file in Excel that shows the negative amount with red color. I know how to ...
Received File Locked Message During Import But There's No One Else Opening That File
Release Date: 10/31/2023 Version: 7.x & Up Q - Elliott's COP Billing Selection CSV Import works well. But on the printing output, we get an error message stating *** Original File Could Not be Deleted, Was Open in Another Program See sample screen ...
Fail to Print to Adobe PDF After Upgrading to Adobe Subscription Version
Release Date: 11/16/2023 Version: 8.x & Up Q - Ever since upgrading to the Adobe Subscription version, Adobe freezes when printing from Elliott to a Printer--> Adobe PDF and the file is never created. See sample screen below: Alternately, when ...
How Do I Find Out My Elliott Version?
Release Date: 12/10/2023 Version: 8.0 & Up Q - How do I find out the Elliott version number I am running? A - In the Elliott Control Center, on the top, find menu "About" -> "About Control Center." See sample screen below: In the popup window "About ...
I Do Not See Adding New Company Option in Elliott Control Center
Release Date: 01/31/2024 Version: 8.x & Up Q - I am trying to set up a new company. But when I right click on Elliott Business Software node in Elliott Control Center, I do not get the option to ADD NEW COMPANY. See sample screen below: Do I not have ...
Create New Company in Elliott Control Center with Not on This Machine Error Message
Release Date: 01/31/2024 Version: 8.x & Up Q - I login as the SUPERVISOR in Elliott. In the Elliott Control Center, when I right click on the node "Elliott Business Software" and choose "ADD NEW COMPANY," I receive the following message: Elliott Root ...
How Do I Purge Notes?
Release Date: 3/1/2024 Q: The Note file is very large. How do I purge old records? A: Purging can be a double-edged sword, so you should be very careful when purging. The first step we recommend is to backup your data. Backup Your Data It is ...
How to Find a Record that Does Not Have a Certain Attribute in Export Processor
Release Date: 03/21/2024 Version: 8.0 & Up Q - Just so we're sure of ourselves over here, there is still no way to use Export Processor to find records where an attribute is NOT attached to the record, correct? We're needing to filter this way often ...
How to Resolve Files Open Conflict During Elliott Installation
Release Date: 03/29/2024 Version: 8.6 & Up Q - During installation of Elliott 8.6, I run into the following error message: Error 1306: Another application has excusive access to the file C:\Company\Elliott7\SYRDTYPB.BTR. Please shut down all other ...
Elliott Security Warning Message When Running Over the Network
Release Date: 04/05/2024 Version: 8.x & Up Q - One of my users received the following error today when she tried to access spooled reports. Could you advise what may have caused this? Open File - Security Warning We can't verify who created this ...
Why It Is a Bad Idea to Delete a Customer or an Item Record
Release Date: 04/16/2024 Version: 7.x & Up Q - If a customer is deleted after a price code file entry is made, how do we remove it? There are errors in the manual interface and the import file if the customer is Not On File. We can’t manually delete ...
How Is the Send-From Email Address Being Determined in Elliott?
Release Date: 05/07/2024 Version: 8.x & Up Q - The shipment verification email is currently send from deferred processing at night. The "send-from email" shows this is from one of our staff. We'd like to change it to a more generic email address. How ...
What Is the Difference Between Pressing a Function Key vs. a CTL-Function Key?
Release Date: 05/10/2024 Version: 8.5 & Up In Elliott Business Software, various areas offer the option of pressing an F? function key to drill down to another window. See the following example of the Stock Status Inquiry Screen, where you may press ...
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