Failure Sending Email - Unable to Read Data from The Transport Connection: net_io_connectionclosed

Failure Sending Email - Unable to Read Data from The Transport Connection: net_io_connectionclosed

Release Date: 2/10/22
Version: 8.5

Q - I am using Elliott 8.5 and my email used to work.  Now I am receiving the following error message when I try to send an email. This happens even if I choose to "Test Send" the email:

Elliott email Interface

Error: Email Error with these parameters:
...

Failure sending mail.
Unable to read data from the transport connection: net_io_connectionclosed.




A - This means your <ElliottRoot>\Bin85 folder has some older components that are inconsistent with the current Elliott version.  This typically occurs when some of your users are running Elliott directly from the network folder when the update took place. Running from network drive is possible but not recommended.  Running Elliott from the network folder directly can cause files in the <ElliottRoot>\Bin85 folder to open, and that causes Elliott updates to be incomplete. As a result, some of the components were not updated correctly which can cause this problem to occur.

The solution is to ask all Elliott users to go out and make sure there are no users opening any files from the <ElliottRoot>\Bin85 folder. You can verify this from Computer Management -> Shared Folders ->  Open Files.  See sample screen below:


Then download and install the latest Elliott85.exe.  Try again to see if this resolves your problem.

To avoid this inconsistent updating issue from happening in the future, make sure all your users are running from local folder. This will avoid network folder open files issue and ensure future successful Elliott updates.



EMK



    • Related Articles

    • Inconsistent Error with Sending PDF PostOffice Email Due to Volume (Mass Email)

      Release Date: 03/05/2019 Version: 8.2 and up Q - We are experiencing ongoing inconsistent issues with emailing PDF PostOffice invoices through the Printing Duplicate Invoices application. Below is an example of the error: ERROR: Failure sending mail. ...

    • Feature - Prompt Before Sending Event Email in V8

      Release Date: 01/22/2017 In Elliott Version 8, it is now possible to configure individual users to be prompted before sending emails generated by events. For example, if a particular user is testing an Elliott function and does not want to ...

    • How to Clear the Message "Unable to Read your Users record (9/068)"

      Released Date: 05/06/2019 Q: User KSWAYZE received the message "Unable to Read your Users record (9/068)" as shown below and was unable to clear the message or even restart the computer. A: If a user's computer crashes or their session ends ...

    • Feature - Read Only Attribute Fields

      Release Date: 4/7/23 Version: 8.5 and Above This feature gives the user the ability to mark an attribute field as "Read Only." Fields that are "Read Only" are shown on the attribute screen but they are disabled and cannot be changed in Attribute ...

    • Use Report Desk and Receive Message - Unable to Connect to Data Table NSCTLFIL_2

      Release Date: 09/25/2021 Version: 8.6 & Up Q - When I used Report Desk for the first time, I received the message "Unable to connect to data table NSCTLFIL_2". See sample screen below: A - This may be caused by two things: Your Elliott database is ...