Systems Manager
Can I Use Elliott for Sales, Telemarketing and CRM Purposes?
Q - I am trying to figure out if I can use Elliott for our telemarketing efforts. I want a database to enter my customer's name, address, contact person, phone #, email, and other info. I want to be able to type in details of a phone conversation, ...
Can You Explain How Elliott Stores Serial Numbers in Its Database?
Q - Can you explain the various Lot/Serial files (IMLSHST, IMLSTRXS, IMSERREF, etc) - how/when they are populated/updated by the Elliott application and how they relate to other files? A - Here is a highlight of each one of the Elliott database ...
WannaCry Ransomware Security Recommendation
Release Date: 05/15/2017 In light of the recent WannaCrypt, or WannaCry, ransomware issues, we would like to share a couple recommendations: Recommendations: 1. If anyone is running the following OS from your local workstations, please install the ...
Remote Desktop Workstation Name
Release Date: 6/19/17 Q - This is related to the Remote Desktop Configuration. I see that the system wants to set up a workstation ID for each user (local or remote). When the same user might work both from local and remote workstations, should the ...
Feature: PDF PostOffice in Elliott V8.2, Part 1
Release date: 01/03/2017 eContact Maintenance The next step after completing Global Setup for PDF PostOffice is to make sure the desired contacts will receive the emailed documents. If setup field 2 is set to Y, there will be default recipients for ...
Feature: PDF PostOffice in Elliott V8.2, Part 2
Released 01/03/2017 Generating PDF PostOffice Output Before you can start generating PDF documents with PostOffice, you must enable PDF PostOffice processing in Elliott and designate eligible recipients for the emailed PDF documents. The procedures ...
Feature: PDF PostOffice in Elliott V8.2, Part 3
'Released 01/03/2017 PDF PostOffice Logs and Events PostOffice Log Files Elliott provides PDF PostOffice log files for investigation purposes. The log files will be created under the Elliott LOG folder by company. This log file is in CSV format with ...
Feature: PDF PostOffice in Elliott V8.2, Introduction
Overview Before Elliott 8.2, you could print and create PDF files by using a third-party PDF writer application and create PDF files by printing to that PDF "printer." After Elliott 8.2, you can print and create PDF files directly without a ...
Feature - Added Checkbox and Description to Attribute List and the SPS Commerce Create Attribute Register
Release date: 1/6/17 Added checkbox and description columns to the Attribute List and the SPS Commerce Create Attribute Register. Modified programs: SYATRLST, SYATRSPP DLM
Feature - Performance Options for eContact Activity Tab
Release date: 1/13/2017 (V8.1 and V8.2) Sometimes there are so many activity records associated with a contact or company that it takes several seconds to load them all into the lists on the Activity tab of the eContact Information screen. This new ...
Feature - Mass Change Salesman Utility
Release date: 1/17/2017 A new Mass Change Salesman utility has been added to Global Setup, Utilities, and A/R Utilities. This utility can assist in situations where a salesperson has left the company and their customers are reassigned to a new ...
Elliott Installer File-In-Use Warning During Installation
Q - I am trying to install updates for Elliott. I'm seeing no users in Elliott 7.5 or 8.1 and no open session in Pervasive, but I'm seeing the following message appear: Elliott Installer - File In Use Warning The following files must be closed to ...
Unable to Run Elliott from UNC Path
Q - I am trying to set up a workstation to run Elliott. I installed the PSQL 11 client already. When I browse the PSQL server to where Elliott resides and click on the EL700.EXE to start Elliott, I receive the following error message: Unable to load ...
Event When Order Put On Hold at Invoice Printing
Q - Where do I find the event that fires when orders are put on credit hold during invoice printing? (For example, when an order is put on hold for having a terminated ACH account associated with it.) A - Go to A/R customer inquiry or maintenance, ...
Feature - Time Clock Logoff Type
Release Date 3/7/17 When you logout of the system time clock using Main Menu -> Util-Setup -> Time Clock, the application will prompt the user for “End Of Day” or “Meal Break.” Sometimes , when leaving the company for the day, the user will ...
Feature - Added Distribution to G/L History Files
Release date: 4/25/2017 History versions of the Distribution to G/L files have been introduced to Accounts Payable (APDISFIH), Accounts Receivable (ARDISFIH), BOMP (BMDISFIH), Inventory Management (IMDISFIH), and Payroll (PRDISFIH). When printing the ...
Feature - Utility to Update eContact PDF PostOffice Flags
'Release Date - 4/26/17 The purpose of the feature is to provide a mechanism for the user to mass update the PDF PostOffice flags that were introduced in the eContact Manager in V8.2. A new utility program is available from Global Setup -> Utilities ...
Emailing PDF with SSPI Failed After Online Charging Using Credit Card
Q - I processed an order and charged a credit card in Elliott. Then I printed the invoice and emailed the PDF file to my customer. I received the following error message: ERROR: A call to SSPI failed, see inner exception. The client and server cannot ...
Converting Elliott Internal Date to Conventional Date Format in Excel
Q - If I retrieve Elliott's data in Excel through ODBC, the date column is retrieved in an 8-digit numeric format like:20161231, where the first 4 digits are the years, the following 2 digits are the month, and the last two digits are the day of the ...
All of a Sudden, My Terminal Server's Elliott Default Changed to Someone Else's Settings
Date: 05/11/2017 Q - All of a sudden, when I start up Elliott on my terminal server session, the Elliott defaults are changed to someone else's settings. This includes, but may not limited to: Last Login Elliott User Application Window Startup ...
Symantec Endpoint Protection Versions 12 and 14 Cause Elliott Startup Error
Release Date: 05/15/2017 Overview There are some Elliott users who reported between 5/12/17 and 5/15/17 that using the latest anti-virus definition update of Symantec Endpoint Protection Versions 12 and 14 caused an Elliott startup error. The problem ...
Notes Security - From Global Setup, Note Type to Supervisory Relationship
Q - We are in the process of trying to clean up the system as we go along. One thing I can't seem to locate online is how to delete a note. It was created by another user but is no longer valid. It says I don't have permissions to delete the note. I ...
Which Anti-Virus Software Do You Recommend to Installing on the Elliott ERP Server?
Release Date: 6/20/17 Q - We are thinking of installing McAfee End Point on the Elliott ERP server. Do you have any opinion about this anti-virus software? A - Generally speaking, we don't recommend installing anti-virus software on the Elliott ...
Menu Access Error - You Do Not Have Access to CP,INQ, Menu Item 01
Release Date: 6/21/17 Q - We have a user who, when trying to drill down to Order Inquiry from the ATP screen, receives the following error message: You do not have access to CP,INQ, menu item 01 See sample screen below: As you can see from the ...
Ping Test to Isolate Inconsistent Load Error 198
Release Date: 06/27/17 Q - We have an error that only occurs occasionally. The error code that goes with is 198. The following is a sample: Load error: file 'POEDADD1' error code: 198, pc=5344, call=58, seg=0 This error seems to occur on only one ...
The Definitions of Extra Flags in System Period Control Setup
Release Date: 7/6/17 Q - In Global Setup -> System -> System Period Control, I can't find documentation on the following two flags: 10. Update COP Period Thru Sales Period End & Year End 11. Use Calendar Year or Fiscal Year? See sample screen below: ...
How to Use Procdump.exe to Create a Memory Dump for PSQL Engine
Released Date: 7/10/2017 If your PSQL server crashes from time to time, then it is necessary to get a memory dump of the PSQL engine processor and send that to Actian tech support for further analysis. The following procedure outlines how to do this. ...
NSCTLMN4 Global Setup Bill of Lading: Index
The documentation entitled "NSCTLMN4 Global Setup Bill of Lading" consists of several different documents in the Knowledge Base due to its size. Shown below is an index listing the contents of each file, along with a link to each document. NSCTLMN4 ...
NSCTLMN4 Global Setup Bill of Lading 1
Global Setup Bill of Lading Application Overview This feature is designed to print a Bill of Lading form used by trucking companies for shipping. Our primary goal is to save time by filling out the Bill Of Lading forms for the shipping department ...
NSCTLMN4 Global Setup Bill of Lading 2
HOW TO PRINT THE BILL OF LADING There are three files involved in the Bill Of Lading printing. They are the Ship Via File, the Customer File and the Order Header File. Each one of these have a chain reaction effect on the other. The user has to make ...
NSCTLMN4 Global Setup Bill of Lading 3
Customer Item Reference Setup Application Overview Some customers place orders using their item numbers rather than yours. Without a proper cross-referencing system, it may not be easy to understand which item the customer is referring to and could ...
NSCTLMN4 Global Setup Bill of Lading 4
Freight Calculation Application Overview The Freight Calculation function provides you with a convenient and flexible method of calculating freight charges. Perhaps, in the past, you have had to look up the carrier freight charge and the carrier ...
NSCTLMN4 Global Setup Bill of Lading 5
Order Inquiry Setup Screen Entry Field Descriptions Name Description Order Inquiry Summary With Detail? Answer “Y” if you want to view the line item detail associated with the listed orders. Invoice Inquiry Summary With Detail? Answer “Y” if you want ...
Feature - Group Location Security
Release Date - 11/25/2014 This feature introduces a way to control security based on who can see what location. For example, if a company has set up multiple warehouse locations but management does not necessarily want the salesmen to see all ...
NSCTLMN4 Global Setup Bill of Lading 7
Price List by Customer Application Overview This enhancement is an improved price list from Elliott’s original design. It provides an easier way to read a customer(s) price list. You can locate an item price for a customer more quickly, and this list ...
NSCTLMN4 Global Setup Bill of Lading 8
Credit Check & Release Application Overview This function allows you to put an order on hold and release a held order based on two criteria: 1) Customers exceed the credit limit, or 2) Customers have a past due amount. It also allows selected A/R ...
SYMENU System Manager Introduction 7
Screen User Interface Keystroke Conventions Elliott follows the following Keystroke Conventions for CAP Letters to access menu selections: Main Menus: Alt A would open the Accounting Menu Alt D would open the Distribution Menu Alt U would open the ...
SYMENU System Manager - External Macros
Office Automation Macros Application Overview The Macro was designed for office automation by sending pre-defined keystrokes to the application. There are two types of macros supported by Elliott: External and Internal. The external macro is used for ...
SYMENU System Manager - Internal Macros
Defining an Internal Macro An internal macro has two different formats depending on where it should be executed from: (1) to be executed from the command prompt, (2) to be executed inside Elliott. The command prompt macro is in free text format. It ...
SYMENU System Manager Introduction 10
General Events Application Overview Elliott General Events add a new dimension to in-house systems management, functionality and auditing procedures. A general event can be defined as something that takes place within Elliott when a program is ...
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