Event When Order Put On Hold at Invoice Printing
Q -
Where do I find the event that fires when orders are put on credit hold during invoice printing? (For example, when an order is put on hold for having a terminated ACH account associated with it.)
A - Go to A/R customer inquiry or maintenance, bring up any customer and click on the detail Event icon. Press F5 to insert and find the following event:
- Program: CPINVPRT
- Type: ORDHELD
- Description: Order Is Held
This is a generic order held event. The order could be held for many reason during invoice printing. If you only want the event when the ACH account is terminated, then add a filter on the “Held Reason” variable for:
“ACH Payment Account Has Been Terminated”
You may shorten it for “ACH*” to find all orders held due to this ACH reason.
The other possible reason is “ACH Payment Account Does Not Exist.” I don’t expect you to receive this message because we don’t allow you to delete an ACH account through the Elliott user interface. If this happens, it really means you have a database integrity issue.
EMK
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