Systems Manager
Access Is Denied When Launching Elliott V8 Report Viewer
Q - In Elliott V8, when I try to print the report to screen by using the Elliott Report Viewer, I receive an "Error: Access is Denied" message, like the one shown on Screen 1 below. On the other hand, if I print the report and view it with Notepad, ...
Algorithm to Speed Up eContacts List in Elliott V8
In Elliott 7.5, we use the MAPI interface to send e-mail. The MAPI interface allows Elliott to interact with a desktop e-mail client, such as Outlook. Therefore, in the print option screen, we allow users to interact with the Outlook address book. In ...
Why Does the User List Function Take Forever to Bring Up?
Q - When I go to the Elliott V7.5 Main Menu and choose Util-Setup -> User List, it is so slow that it takes about a full minute before it will display the results. Why does it take this long to display this? A - This is quite normal. The main reason ...
User Cannot See Some Spooled Reports in Elliott V8
Q - One of my users can't see some spooled reports in Elliott V8.0 Spooled Report Managers. Other users have no problem seeing those reports. I already gave this user the right to "2. Access Other Users' Spooled Reports" in Global User Security. The ...
How the Windows Scheme You Choose May Affect the Elliott Screen Display
Q - In some areas of Elliott, the message that displays on the bottom line is often unreadable because of the window placement. See example below. How can we see the message? A - This is often due to the Windows scheme you choose. For example, if ...
How to Copy Laser Form Templates from Company to Company
A - We use the Multi-Company feature in Elliott. We recently created a new company (from scratch) and would like to use the laser forms from our other company (invoice, pick, pull, order and check.) Do you have any instructions on how to do this? Q - ...
Weird Character Displayed for Backslash (\) Character
Q - I am sure there is something simple I am missing, but I have tried what I know to try. Every month I do this process and for some reason this month when I go to General Ledger -> Processing -> GL interface -> CSV import and hit the backslash key ...
Mass Email Timeout
Q- I send out 23,000 emails every night through the Mass Email utility program. I always get a message like "18 message(s) had errors. Do you want to view the error log file?" at the end of processing. See attached sample below: If I click "Yes," ...
CPORDLS (Order Serial/Lot File) Btrieve Page Size
Page Size For any Btrieve table, the page size can be from 512 bytes to 16,384 bytes as follows: File Format 7 - 9.0: 512 bytes - 8192 bytes File Format 9.5: 1024 bytes - 16384 bytes A page is the minimum I/O unit when Pervasive tries to retrieve or ...
Windows Defender May Cause Elliott Start-Up Difficulties
It has come to our attention that Windows Defender may conflict with Elliott. Even though we can't duplicate this in-house, in a few Elliott installations with Windows Defender, users experience strange behavior during Elliott start-up, such as the ...
File Created in C:\ Root Directory Disappears
Q - In ACH Processing Setup, I choose to write my NACHA file directly to the local C:\ root folder. The NACHA File Creation Journal shows that the NACHA file was created successfully at C:\20150129-155424.TXT. See example below: However, when I use ...
Still Get Error 114 After Adding All Elliott EXE Files to the DEP List
Q - We set a virtual machine to run terminal server RDP for all of our remote Elliott users. I added all of the Elliott EXE files to the DEP (Data Execution Protection) list and still get the error message below. Any thoughts? A - When you add ...
Report Incomplete After 4 Hours: Event Stops Working After Upgrade to Elliott V8
Q - I subscribe to an event so when there's a problem in deferred processing running overnight, I will receive an e-mail notification. For example, if a deferred processing posting routine is waiting for a record lock to release and it waits for more ...
Manage Data Execution Prevention (DEP) By Editing The Registry
Q - When I add EL700*.EXE through the Data Execution Prevention tab, the user interface does not allow me to add EL700*.EXE files through a mapped drive. If I add EL700*.EXE with the local drive path, then it does not work and I still continue ...
What Are "COBOL Only" or "User Defined" Event Actions? Can We Use Them in Any Way?
Q - When adding an event, there are two choices for "Action Type" that I can't find an explanation for in any documentation: COBOL Only User Defined See sample screen below: Can we use them in any way? A - "COBOL only" means it will call a COBOL ...
Create PO Receiving Event to Trap Negative Qty on Hand Problem
Q - Sometimes our receiving department is behind with their tasks in updating received quantities in the Elliott inventory. As a result, it creates a negative quantity on hand in Elliott. The items sold during the period use the old average cost. ...
What Causes Load Error 198?
Modified Date: 6/7/2019 Q - One of our computers received an error 198 load error randomly. The message looked like the following sample screen: Load error: file "SYCONSEL" error code: 198, pc=0, call=15, seq=0 or Load error: file "SYACTCHK" error ...
Reducing File Sizes for INITLFILE.LOG & SYACTLOG.BTR
Q - Is there a way to reduce the size of the INITFILE.LOG and SYACTLOG.BTR files? We saved the GL section in a separate folder so we can copy a set of files from the live folder, and we have done so for several years. These files are now several ...
Windows 10 and Trend Micro Anti-Virus Software
We have conducted some tests on Windows 10 in-house and found that both Elliott V7.5 and 8.0 are compatible with Windows 10. However, on 8/11/2015, we received a support call from a user indicating that his workstation did not work with Elliott after ...
Multi-Currency Workarounds in Elliott
Q - I know Elliott doesn't have a Currency Management module, but I'd like to know if there's any effective "workaround" to simulate multi-currency processing in Elliott? Maybe another customer has shared with you some external method they are using ...
Does Elliott Work Under Virtualized Desktops Infrastructure (VDI)
Q - We are evaluating whether to use Citrix XenDesktop to Create Virtualized Desktops to run Elliott Business Software, instead of using Remote Desktop from Microsoft, or running from a local desktop. Will the Virtualized Desktop approach work for ...
Using the Export Processor to Export Data
Q: It has been a while since we used the Export Processor to Export Data from Elliott. I remember how to select the category and choose the search data, but I can't remember how to select all the fields that need to be processed for export. Can you ...
The Remote Certificate Is Invalid According to the Validation Procedure
Q - In Elliott V8, I configure my mail server by using the internal NETBIOS name, which is "ts3" in this case. I choose to validate and enable the SSL. See sample screen screen below. Then I click on the "Test" button to see if this configuration ...
Customer Has Multiple Primary Contacts or No Primary Contact
'Q - We have discovered that we have a large number of accounts that have problems with the eContact Primary relationships. We have run into situations where there are either no Primary eContacts selected or there are more than one, both of which I ...
Btrieve Error 46 on S/M Activity Log File
Last Update: 06/20/2024 Q - I receive the following error message when I start up Elliott and launch a session: Btrieve Error 046 on S/M Activity Log File But this only happens to company 1. When I access another company, I do not receive this ...
Instructions for Importing Laser Form Template
Q -Can you provide me with the instructions on how to import the COP RMA (Return Material Authorization) template to use as my starting point for building an RMA? A - The following knowledge base article may be helpful: ...
I Am Unable to Post or Enter a Date for the New Year
Q - Starting from the new year, we are not able to process transaction in certain areas through out Elliott. For example, if I go to COP and try to print an invoice with invoice date in the new year, system complains: Error: Trx Date Outside Date ...
Btrieve Error 80 In Deferred Processing
Q - In Deferred Processing, we encounter the following error: Btrieve Error 080 on Order Header File This has been happening for the last 30 days off and on. What might cause this to happen? A - This is what Btrieve Error 80 means based on PSQL ...
Launch CSV File -- There Was a Problem Sending the Command to the Program
Q - When I print a report in Elliott using the export to CSV file option and the report is complete, the system asks, "CSV File Created, Would You Like To Launch It ?" See sample screen below: When I click on "Yes," I receive the following error in a ...
Feature - System Users File Integrity Check
Release Date - 2/11/16 Added a new "Integrity Check" option to Util Setup-> Password Setup-> List-> Summary Report. See sample screen below: The Integrity Check option will check several conditions in the System Users File. If a record is on file ...
Receive Error in NWSMSCRN for Function Pf-Map-Coordinate-Space
Q - In Elliott, I receive the following error from time to time: Error in NWSMSCRN Function: 0000 Pf-Map-Coordinate-Space Status: 00000 yyyyyyyyyyyyyyyyyyyyyyyyyyyyy If you click on the OK button, you can continue to do what you need to do. This is ...
Not Able to Receive Event Emails from Certain Users
Q - We are not able to receive event emails from certain users. What could cause this to happen? A - The best way to diagnose this problem is to look at the Event Log in the <ElliottRoot>\Log folder. For example, the following is a list from the ...
Feature - Events for Add Note and Delete Note
Release Date - 02/27/2016 We have added support for event types ADDNOTE and DELNOTE to the Elliott System level code. These two events are management events to which you can subscribe by going to Elliott Main Menu -> Global Setup. See example screen ...
When and How to Use DDF2BTR.EXE Utility
Release Date: 03/03/2016 Version: 8.0 & up Q - In Elliott V8.0, I see a new EXE program, DDF2BTR.EXE, in the <ElliottRoot>\Bin folder. What is the purpose of this program and how do I use it? A - Actually, you can find the DDF2BTR.EXE utility in the ...
Elliott Last Printing Job Overrides Windows Default Printer on Windows 10
Q: If I have printer "A" defined as my default printer in Windows 10 and print to Printer "B" from within Elliott, Printer "B" now becomes my Windows default printer. I have confirmed this on two separate machines. See the following example: (1) The ...
Not Able to Change Attributes Added by Other Users
Q - Users other than the user who created an attribute cannot modify the attribute. How do I make it accessible to other users? A - By default, Elliott only allows the owner who created the attribute to modify or delete the attribute. If you wish to ...
Feature - New Context Menus in v8.0 Spooled Reports Manager
Release date: 03/22/2016 Background Recently, Elliott v8.0 introduced an automatic archiving feature for Spooled Reports. After you install that update, if you do not make changes to EL800U.CFG, all your spooled reports will be stored in a folder ...
Feature - Automatic Archiving of Spooled Reports in Elliott v8.0
Release date: 03/04/2016 New Default Behavior After installing Elliott 8.06.308 release, the location of a spooled report will change from directly under a module to a subfolder two levels below the module. The first level of subfolder will be the ...
Should I Install the 32-bit or 64-bit Outlook/Office?
Modified Date: 09/26/2023 Version: 7.5 - 8.2 Q - I have just installed Windows 10 on my computer. Now I am about to install Microsoft Office 2013. I have the option of installing either 32-bit (x86) or 64-bit (x64). Which one should I install? A - ...
How to Restore Elliott from CryptoWall Ransomware Attack
In recent years, many Elliott users have been infected by CryptoWall ransomware, or its derivatives like Locky virus. Sometime is also call CryptoLocker virus, or Crypto Locker. This kind of virus usually comes into your system through emails with ...
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