How Did eContact in Customers Disappear?

How Did eContact in Customers Disappear?

Release Date: 06/21/2022
Version: 8.0 & Up

Q - Not sure what is happening but I have come across a few of my customers that when we send the order confirmation the email address that we had under their account is no longer there. If someone changed it the name would still be there but it is not. So I have to go back and enter the name in the account again. So far it has happened with several customers and now I just noticed another customer's contact disappeared. Do you know why this would be happening? Is the only way for someone to manually delete it?

A - There is no other method to delete the eContact other than someone manually deleting it. You can consider implementing security to prevent this problem from happening in the future. For example, you can go to Password Setup -> Global Security -> User Global Security to restrict. See sample screen below:


Set this flag to "N" for everyone else that does not need to update or delete the eContact. Regardless how this flag is set, all users have right to add eContacts and have full rights to update and delete the eContacts he/she created.

At this moment, we don’t have auditing in Elliott on who deleted an eContact and when it was deleted. If this problem really bothers you and you can't stop eContacts from disappearing by implementing security, one possible solution is to implement “Audit Master,” which allows you to trace any update activities to the PSQL database. Audit Master is an add-on solution to the PSQL database engine. If you are interested, please contact Netcellent. 


EMK


    • Related Articles

    • Feature - Import Contacts Without Updating Customers

      Release Date: 3/18/2024 Version: 8.5 and Above Background This article is an update to the main article on eContact Imports. We will succinctly summarize the main article in this section, as well as the new feature that replaces the older system. ...

    • ARECIMNT Accounts Receivable Customers and Contacts Import Utility

      Last Update: 03/20/2024 Version: 8.0 & Higher Introduction This utility was the first utility we developed to handle the import and update of customers and contacts at the same time. Since then, we have developed a separate utility to import or ...

    • Mapped Drives Disappear After Logoff or Reboot

      Release Date: 10/25/2017 This article is a re-post of the following Knowledge Base article from Microsoft: ...

    • How Can I E-mail Invoices to My Customers Instead of Using Snail Mail?

      Q - How do I e-mail invoices to customers instead of using snail mail? I need to do this for only a portion of my customers who we have e-mail addresses on file and are willing to accept invoices through e-mail. Is it possible to turn off invoice ...

    • Control Ability to Change eContact Web Password

      Release Date: 2/21/2020 Version 8.5 Normally, the ability to access the maintenance screen for an eContact allows the user to change the web password for that eContact. This change allows you to disable that ability at the Company level. To disable ...