Why Did Amazon Reject an ASN For Duplicate Tracking Numbers?

Release Date: 09/16/2025

Version: 8.x and up

Q: An Advanced Ship Notice was sent to Amazon for a shipment sent via UPS and there were two boxes.  The order contains two tracking notes with two different tracking numbers.  Why did Amazon reject the ASN?

A: Amazon wants a unique tracking number to be associated with each box reported in the ASN.  We created a flag specifically for the Amazon requirement in the EDI Profile for the customer.

Field 15 asks if the tracking number is required and if Billing should be prevented when it is missing.  It also asks if a tracking number is required for every box, as Amazon requires.  A notation states this only applies to a ship via where the Transportation Method is set to U.

When Shipment Verification is performed for an Amazon order for this ship via, the tracking number will be required in the box information.

You can scan the tracking number barcode on the shipping label or manually type the number.  A unique number must be entered for each box.  The EDI mapping uses the value here to transmit the tracking number on the ASN.

MAD

• Related Articles

• Feature - Amazon Routing Number (ARN) - ASN Label & VICS BOL Creation

  Release Date - 11/2/2020 Updated: 10/08/2024 Version - 8.5 & Up The nature of this project has to do with the Amazon Routing Number (ARN). The design is generic so it can work with other trading partners if they require the routing number in the EDI ...

• Duplicate Serial Number Handling in Shipment Verification

  Release Date: 12/01/2022 Version: 7.5 & Up Q - I have a scenario of two identical serial numbers from two different items. But Elliott won't accept them in shipment verification. See sample screen below: We were able to verify item# EPS-GR-2, but it ...

• Feature - Import of Shipment Tracking Number for Sales Order Through CSV File

  Release date: 5/19/2020 Revised: 7/26/24 Version 8.5 and Up You can now import shipment tracking numbers for sales orders through a CSV File. You can find the utility in COP, Processing, Print Pick/Pack Tickets & Lbls, Shipping, and Tracking Number ...

• Feature - Add VICS BOL Confirmation Number to Shipment Tracking Note

  Release Date - 4/8/19 Version 8.2 and Up This feature allows the user to choose if the shipment confirmation number should be added to the shipment tracking note when it is created. This is enabled via a new Global Setup option COP Ctl-> VICS Bill of ...

• Shipment Confirmation Email Shows FedEx URL for UPS Tracking Number

  Release Date: 02/06/2024 Version: 7.x & Up Q - How is the URL used in the shipment confirmation email determined? We have a case where the FedEx URL is used for a UPS shipment, which obviously doesn’t work. See sample below: A - Elliott tries to ...