PDF PostOffice AR Statement Right Side Alignment Is Off

PDF PostOffice AR Statement Right Side Alignment Is Off

Release Date: 01/23/2021
Version: 8.5 & Up

Q - When sending statements via PDF PostOffice, the formatting is different versus what prints to a printer. We notice the PDF PostOffice version of the AR statement right side alignment is off. See sample screen below:



A - This is a bug with PDF Postoffice and was fixed on 1/22/2021 for 8.5. Before the new release is issued and subject to your update installation, there’s a quick fix for you:
  1. Go to print the A/R statement. In the “Print Option” window, click the “Option..” button.
  2. In the Appearance Options, we presume you are using Form Template “02 Laser Statement for Faxing.” If not, choose the one that’s applicable to you.
  3. Click on “Edit Form.”
  4. In the Laser Form Designer, change both Left and Right Margin from 0.5 to 0.25. See sample screen below:
  5.    
  6. Save/Close. Now try it again.
To dive a little bit deeper into this problem, as you can see the laser form template indicates that the page width is 8.5". The left and right side margins are 0.5" each. That leaves a 7.5" wide printing area. While the line drawing is calculated based on a 7.5" page width, the text printing is calculated based on an 8" page width, and thus the issue. This issue is only applicable to Elliott's PDF printing. The regular printing is working correctly.  The problem was resolved on 1/22/2021.

EMK


    • Related Articles

    • Feature: PDF PostOffice in Elliott V8.2, Part 2

      Released 01/03/2017 Generating PDF PostOffice Output Before you can start generating PDF documents with PostOffice, you must enable PDF PostOffice processing in Elliott and designate eligible recipients for the emailed PDF documents. The procedures ...

    • Feature: PDF PostOffice in Elliott V8.2, Introduction

      Overview Before Elliott 8.2, you could print and create PDF files by using a third-party PDF writer application and create PDF files by printing to that PDF "printer." After Elliott 8.2, you can print and create PDF files directly without a ...

    • Feature: Report Desk AR Statement

      Release date: 5/5/2023 Elliott Version: 8.6 Overview Beginning with Elliott version 8.6, there is a new ability to create more professional looking Accounts Receivable statements. The following standard features are included: Accounts are ...

    • Feature: PDF PostOffice in Elliott V8.2, Part 3

      'Released 01/03/2017 PDF PostOffice Logs and Events PostOffice Log Files Elliott provides PDF PostOffice log files for investigation purposes. The log files will be created under the Elliott LOG folder by company. This log file is in CSV format with ...

    • Feature: PDF PostOffice in Elliott V8.2, Part 1

      Release date: 01/03/2017 eContact Maintenance The next step after completing Global Setup for PDF PostOffice is to make sure the desired contacts will receive the emailed documents. If setup field 2 is set to Y, there will be default recipients for ...