Mapped Local Drive Disconnected to Cause Label Printing Error

Mapped Local Drive Disconnected to Cause Label Printing Error

Q - We use remote desktops, and we print our CSV label files to our remote workstation local drive. The CSV file will then be picked up by the label printing software bartender and printed on the connected local label printer.  We mapped our W: drive to the remote desktop client local C: drive.  However, we noticed that the W: drive constantly gets disconnected.  As a result, when we try to print to the labels, we receive an error message.  What can we do about this problem?

A - There is a Knowledge Base article from Microsoft that discusses this mapped drive disconnect issue.  This behavior occurs because the systems can drop idle connections after a specified time-out period (by default, 15 minutes) to prevent wasting server resources on unused sessions. To resolve this behavior, change the default time-out period on the shared network computer.

Please read and follow Microsoft's recommended solution:
      https://support.microsoft.com/en-us/kb/297684

Also, please read the following KB article on more details of this subject:
      https://support.netcellent.com/portal/en/kb/articles/mapped-drives-disappear-after-logoff-or-reboot-13-9-2024

EMK



    • Related Articles

    • How to Map Local Drive in Remote Desktop to Print Label at Remote Warehouse

      Release Date: 8/8/2018 For Elliott users who have a remote warehouse, the easiest solution to let warehouse users have access to Elliott is to let them use a remote desktop to login to the terminal server hosted at the user's location. While the ...

    • Windows 1809 Update Causes Map Drive to Disconnect After Log Out

      Release Date: 12/5/2018 It has been brought to our attention that the latest Windows 1809 update can cause the map drive to disconnect, which may stop Elliott Business Software from running. This problem applies to both Windows 10 and Windows 2019 ...

    • Feature - Item Label Printing Enhancements

      Release Date: 7/12/16 The following are enhancements to the Item Label printing function: 1) If Barcode Printing Setup, Line "23. Allow Entering COP SO# With Item by Item Label" is "N" the only change will be the addition of Category and User-Defined ...

    • The Run Local or Hybrid Feature in Elliott 8.5

      Release Date: 12/3/2018 In Elliott 8.5, you can run Elliott in three different modes based on the location from which you execute Elliott application programs: Run Local: This is the recommended default method. Run Hybrid: This is designed to run for ...

    • Programmatically Retrieve Elliott Run Local Folder Path

      Release Date: 12/3/2020 Version: 8.5 & Higher Q - Is the complete path to a local V8.5 installation stored anywhere where it can be programmatically retrieved (i.e., environment variable, registry key, etc.)? A - There is no registry key for this ...