Inconsistent Error Starting Spooled Report Manager Showing Tutorial Company

Inconsistent Error Starting Spooled Report Manager Showing Tutorial Company

Released Date: 08/04/2026
Version: 8.x & up

Q - I frequently print reports from the Spooled Report window and printed several yesterday but this morning, I keep getting this error when attempting to print the spooled report that printed yesterday.  I usually print to my pdf printer but I also tried the locally connected printer with the same message.  I confirmed that I am able to print other reports (GL-TB Summary) to that same pdf printer this morning so it seems to only be related to printing from the Spooled Reports window.  Not sure if you need the file that it references in this message but it is attached if you do need it.




A - The folder path F:\ELLIOTT\TUTORIAL\PRINTWIN.DAT looks suspicious.  TUTORIAL implies this the company 00 (tutorial company).  Do you have a tutorial company?  If this clue does not help you to figure out the issue, please speak to our technical support.

Response from the customer as following:

We don’t have a TUTORIAL company but we do have a DEMO company that is never used.  I just tried to print the spooled report again and Wa-La – it worked!  I know I was in the 01 company (live company file) or it would not have shown the actual listing of reports that have been spooled.  BUT I did just have to spend the last 30 minutes dealing with another printer issue so perhaps this was a preface of that problem??  I don’t know but it seems to be working now. 

 

However, is there a concern about why it was directing to that tutorial file?


Response from Netcellent' s support:

DEMO is the TUTORIAL company. I think we should remove the “DEMO” company which resides in the folder F:\ELLIOTT\TUTORIAL.  If you feel confident to do it, please do so. Otherwise, speak to our support.

 

The issue is often when you tried to start Spooled Report Manager, which node you highlight on the left of the navigation.  In the following sample screen of Elliott Control Center, the Elliott Business Software is highlighted by default. Since Company 00 is the highest sub node on the left side, hence when try to start Spooled Report Manager, it thinks you try to manage the company 00 spooled reports. Since company 00 is not used and probably not setup accordingly. Thus it causes the error message.


On the other hand, if you already expanded company 01 node, then when you try to launch spooled report manager, system will target company 01 and works.  This is the reason why the error appears to be inconsistent for you.

EMK

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