Using UTF-8 Encoding Method to Save CSV File Can Cause Import Error

Using UTF-8 Encoding Method to Save CSV File Can Cause Import Error

Release Date: 09/08/2025
Version: 7.x & Up

Q - I am running a Cash Receipt Import on the latest 8.6 version and received an error on the check number.  See sample screen below:


Could you duplicate on your side with my attached CSV file (just change the customer and invoice)?


A - When I tried to save your CSV file, it suggested the file encoding method was UTF-8.  See below:


Elliott cannot accept the UTF-8 encoding method (support international characters). Can you save it as “CSV (Comma delimited)(*.csv)” format, which uses ASCII characters, and try again?

Below is the follow-up on this support incident:

You are correct !!!

But even when it is saved as csv  received the same message.  I created a new file to solve this problem.

Thanks. 


EMK

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