Review Elliott Order Note to Understand Why the Order Is Placed on Hold

Review Elliott Order Note to Understand Why the Order Is Placed on Hold

Release Date: 11/19/2025
Version: 7.x & Up

Q - I investigated a complaint from Emporium that some COP orders' Frt Code is changed to H. When printing the Pick Ticket, the Frt Code is changed to H. After removing the H and adding a line with an Item and Price, printing a Pick Ticket Frt Code was not changed to H. I can show you on the client site or I am sure you can duplicate.

A - First, when the freight code is changed to “H," it means the order is on hold. In your situation, this is happening likely due to the fact that your user is using the Avalara add-on.  The Avalara add-on can put orders on hold when certain exception conditions occur. To better understand why a specific order is on hold, you should review the order notes (for example, via order inquiry).  See if you understand what the note says. If you don’t, please contact us.

Another common issue people raised with when an order is put on hold is that the original freight code value was lost.  I don’t think you are raising this issue. But just to prepare you for a better understanding, the following is a more detailed explanation of “freight code:”

In Elliott, the freight code in the order header is being used for two different purposes:

  1. Freight Code (C, T, R, S, P, or blank)
  2. Placing an order on hold (value “H”)

Ideally, the hold flag and the freight code should be two separate fields in the order header. However, Macola made a decision about 30 years ago to combine them into a single field. The obvious issue is that when an order is put on hold, the freight code is overwritten with “H,” causing the original freight code to be lost. This is exactly what you observed.

This was likely not much of a problem 30 years ago because most orders had a blank freight code, which is equivalent to “prepaid.” So when an order was released from hold, simply removing the “H” flag usually restored the correct freight code.

Over time, however, the freight code has become increasingly critical.  To solve this issue, we made the following improvements:

  1. We added a new function: “Release Held Order”
  2. In 2004, we added a new field “38. Frt Col/Prepad” to the customer file, which serves as the default value for the order header. (See sample screen below.)

During the release of a held order, the system will replace the “H” value with the value from field 38 in the customer file. Generally speaking, this resolves the issue. However, if the order’s freight-paid code was overridden, we cannot restore the original freight code in the order.


EMK

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