Order Already Shipped. Cannot Be Cancelled Until Shipment Cancelled

Order Already Shipped. Cannot Be Cancelled Until Shipment Cancelled

Q - I need to cancel the pick ticket for an order.  The customer called to cancel the order while we are in the middle of shipping it.  When we use the COP -> Util-Setup -> Cancel Pick Ticket, we are getting the following message:
Order Already Shipped.  Cannot Be Cancelled Unit Shipment Cancelled
See sample screen below:


How do I cancel the pick ticket so that I can proceed to cancel the order?

A - The reason the system is giving you this message is because the order has already been processed through Shipment Verification.  You need to go to COP -> Processing -> Print Pick/Pack Tickets & Labels-> Shipping -> Shipment Verification.  Enter the Order Number in question, and the system will ask you something like: 
Shipment Already Exists. Modify Existing Shipment?
The possible answers are:
Y = Change Shipment
N = No Change
E = Erase The Shipment For This Order
Answer "E" to erase the shipment.  Then exit Shipment Verification.  This procedure will remove all the shipment records associated with this order.  Then you can proceed to cancel the pick ticket.

EMK




    • Related Articles

    • Added Preview Option to Shipped Order Data Export

      Elliott Version: 8.5 & Up Released: 07/09/2021 A Preview option was added to Shipped Order Data Export as field 16 on the parameter screen (COP -> Utilities -> Sales Order Export -> Shipped Order Data Export.) The default value for "16. Preview ...

    • Add Ship Via Code Selection to Shipped Data Export (ASN)

      Release Date: 04/17/2021 Version: 8.5 & up In COP -> Utility -> Sales Order Export -> Shipped Data Export, a new parameter "Ship Via Code" is added. Users can use the F4 key to select by "Ship Via Group" instead. See sample screen below: The ship via ...

    • Shipped Data Export Integrity Check

      Release Date: 04/14/2021 Version: 8.5 & Up COP, Utilities, Sales Order Export, Export, and Shipped Order Data Export are used to create an Advanced Ship Notice (ASN) to send to EDI trading partners. In cases where the box data is required, we ...

    • Shipment Confirmation Email Shows FedEx URL for UPS Tracking Number

      Release Date: 02/06/2024 Version: 7.x & Up Q - How is the URL used in the shipment confirmation email determined? We have a case where the FedEx URL is used for a UPS shipment, which obviously doesn’t work. See sample below: A - Elliott tries to ...

    • How to Stop Changing Sales Order with Shipment Tracking (Starship) Note

      Q - I have made the following changes to prevent my users from bringing up a sales order in Change mode once it is has a shipment tracking note. System will detect the condition and display message "The order has been process by starship already". ...