Elliott Shipping Acknowledge Email Tracking Number Is Missing
Q - Our Elliott Shipping Acknowledge Email was working properly previously. All of a sudden, the tracking number is missing from the email. If I go to the invoice history, I can see the tracking note. See sample below. Do you know what may have caused this to happen?
A - Below is an example of a good tracking note. As you can see, there are two leading spaces in front of the literal "Track #:" For Elliott to detect the tracking number in the note, the literal and tracking numbers are position sensitive.
It is likely your third party manifest program interface has been changed. Please advise your technician that he/she can't just drop the leading space. For a complete integration guide for third-party manifests, please refer to the following Knowledge Base article:
Related Articles
Shipment Confirmation Email Shows FedEx URL for UPS Tracking Number
Release Date: 02/06/2024 Version: 7.x & Up Q - How is the URL used in the shipment confirmation email determined? We have a case where the FedEx URL is used for a UPS shipment, which obviously doesn’t work. See sample below: A - Elliott tries to ...Exported Tracking Number in CSV Shows Zeroes After the 15th Digit
Release Date: 8/23/19 Version: All Q - When I go to COP -> Processing -> Print Pick/Pack Ticket & Lbls -> Shipping -> Manifest order Status Report, and I choose to export to CSV file, the CSV file has a tracking number column. When I open the CSV ...Elliott V7.0 Release Notes: What's New Since Elliott V6.7
What’s New Since Elliott V6.7 System Wide Features Macro & Office Automation Elliott will allow users to launch a menu item automatically from the command prompt. For example, EL700 02 0101 02 will startup Elliott and launch the A/R module, then ...EM API - Create and Send an Email
Release Date: 12/23/20 Version: 7.0 and Higher This is a set of API calls introduced after Elliott 6.X.060. Use them collectively. They will send out emails through the SMTP or MAPI interface. Developers who use these API calls do not need to know ...Feature - Add Additional Selection Parameters for Shipment Email
Release date: 5/19/2023 Version: 8.5 & Up Additional selection parameters have been added to the current Shipment Confirmation Email screens: COP --> Processing ---> print Pick/pack ticket and lbls ---> Print ---> Shipment email then 1) Order ---> ...