Elliott Shipping Acknowledge Email Tracking Number Is Missing
Q - Our Elliott Shipping Acknowledge Email was working properly previously. All of a sudden, the tracking number is missing from the email. If I go to the invoice history, I can see the tracking note. See sample below. Do you know what may have caused this to happen?
A - Below is an example of a good tracking note. As you can see, there are two leading spaces in front of the literal "Track #:" For Elliott to detect the tracking number in the note, the literal and tracking numbers are position sensitive.
It is likely your third party manifest program interface has been changed. Please advise your technician that he/she can't just drop the leading space. For a complete integration guide for third-party manifests, please refer to the following Knowledge Base article:
Related Articles
Shipment Confirmation Email Shows FedEx URL for UPS Tracking Number
Release Date: 02/06/2024 Version: 7.x & Up Q - How is the URL used in the shipment confirmation email determined? We have a case where the FedEx URL is used for a UPS shipment, which obviously doesn’t work. See sample below: A - Elliott tries to ...How to Send Shipping Confirmation Email to Customer
Q - How do we send a shipping confirmation email in Elliott? A - There are two methods, depending on whether you wish to send from Elliott or from your shipping manifest system. The following are the pros and cons: Send Shipping Confirmation from ...How to Determine Who Receives Shipping Confirmation Email
Revision Date: 05/23/23 Version: 8.2 & up Q - In Customer Order Processing (COP) -> Processing -> Pick/Pack Tickets & Ship Labels -> Print -> Shipment Email, how does Elliott determine which email address receives the shipping confirmation email with ...How to Retrieve Tracking Number for an Order from Notes
Release Date: 12/13/2017 Q - Can you let me know how the tracking number is stored in Elliott so I can use query to retrieve the information? A - Regarding how Elliott stores tracking numbers, please refer to the following Knowledge Base article: ...Integrate with Third-Party Shipping Manifest System
'Q - Can I integrate a third party shipping manifest system with Elliott Business Software? A - Yes, you can. Our recommended solution is Starship by V-Technologies. It has built-in integration with Elliott Business Software out of the box. The base ...