Contact Name, Email, and Phone Number Show in Order Comments

Contact Name, Email, and Phone Number Show in Order Comments

Release Date: 04/30/2023
Version: 8.2 & Up

Q - All of a sudden, the contact's name, e-mail address, and phone number shows up in the order comments and prints on the invoice.  See sample screen below.  What may cause this to happen?


A -  It seems that you have changed the Global Setup to copy from eContact automatically. You need to turn off From System Utility -> Global Setup -> System ->eContact -> Change the following flags to "N": 
  • 9. Copy eContact Name to Order?
  • 10. Copy eContact E-Mail to Order?
  • 11. Copy eContact Telephone to Order?
See sample screen below:



EMK


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