Change - Close Order without Checking Partial Ship Flag

Change - Close Order without Checking Partial Ship Flag

Release Date: 05/07/2021
Version: 8.5 & Up

In COP -> Processing -> Consolidate/Close Customer Orders -> Close-Order function, systems used to check if the order was partially shipped.  If not, the system would give the following warning message:
    Order Is Not Partially Shipped. Suggest to Delete or Cancel. Are You Sure?
See sample screen below:


This checking for partial ship is now removed. The reason for this message appearing before was because we used to define Cancel or Close as follows:
  • Close - It is used to close a partially shipped order.
  • Cancel - It is used to cancel a new order (order has not been shipped yet).
We have since changed the definition of Cancel or Close as follows:
  • Close - An action initiated by ourselves (e.g., out of stock)
  • Cancel - An action initiated by customer (e.g., the customer change their mind) 
This differentiation has meaning for EDI processing. Based on this definition, there is no requirement of partial ship in order to close the order. Therefore, we are removing this message.


Modified Program: CP0110

EMK


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