Access is Denied on EL860EV.Exe When an Event Is Triggered

Access is Denied on EL860EV.Exe When an Event Is Triggered

Release Date: 09/15/2025
Version: 8.x & Up

Q - One of our users keeps getting this error after making a change in Customer File Maintenance. See sample screen below:

She was changing the customer from Y to N for Field 19. I wasn’t able to reproduce the issue on my PC, but can do it on hers after any change. The message comes after she makes a change and then enters Y at to the “Do You Wish To Display First Screen ? “ prompt.

A - The error is caused by Event.  When this user changed a customer record, it triggered an event (probably customer change event or something like that). Elliott tries to launch “C:\Users\awoods\AppData\Local\Netcelelnt\K\Elliott7\Bin86\EL860EV.Exe” to process this event. The “K:\ELLIOTT7\DATA\” indicates where the event queue resides.  The message “Access is denied” implies there are some security issues.  Typically, a user should have full access to his/her user profile folder and subfolder, in this case, it is “C:\Users\awoods\AppData\...”

 Why user awoods does not have full security for this file C:\Users\awoods\AppData\Local\Netcelelnt\K\Elliott7\Bin86\EL860EV.Exe is a mystery.  I think you can investigate further in this direction to find the culprit.  Maybe the root cause is an anti-virus or something to cause this.  One thing you can do is to delete the entire C:\Users\awoods\AppData\Local\Netcelelnt folder and try to install Elliott client to local and try again.  If this fixes it and later on it happens again, then I think it's highly likely that this has something to do with the anti-virus.

The user investigated further and responded as follows:
Unfortunately, I could  not find an exact explanation. First thing we did was disable our antivirus. To do that we had to restart the PC. Once we were backed up and logged into Elliott, we made the changes and no error came up.

I re-enabled our antivirus and went through the process again with no denied message.

I am not sure if the restart of the PC fixed the security issue or disabling and re-enabling the antivirus. But something along those lines cleared the user’s problem. 


EMK

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