Customer Order Processing
How to Stop Changing Sales Order with Shipment Tracking (Starship) Note
Q - I have made the following changes to prevent my users from bringing up a sales order in Change mode once it is has a shipment tracking note. System will detect the condition and display message "The order has been process by starship already". ...
How to Send Shipping Confirmation Email to Customer
Q - How do we send a shipping confirmation email in Elliott? A - There are two methods, depending on whether you wish to send from Elliott or from your shipping manifest system. The following are the pros and cons: Send Shipping Confirmation from ...
Can Elliott Support Gift Cards or Gift Certificates?
Q - Can Elliott POS (Point of Sales) Systems support gift cards or gift certificates? A - Even though Elliott POS does support credit card processing. For Visa, Master or American Express gift card, they work just like a credit card. Therefore, ...
Warn Users When Entering COP Orders for Items Below a Certain Margin
Q - In Order Entry a message appears if the sell price is below cost. Can this be changed to a pop-up if it is below a certain margin? A - We don't have an exact function like this. But we have something similar for this purpose. It is called "Item ...
What Do I Do With "Invoice Printed But Not OK" Orders?
Q - I have an issue with an invoice that will not post. In the Order Inquiry, it shows that it has been billed and an invoice number has been assigned. I tried to un-select this order and re-bill, but the system tells me that "Order Invoiced But Not ...
How to Lock a Sales Order from Being Changed
Q - We know that printing an invoice or selecting the order for billing will lock the order and prevent anyone from changing anything on the order from that point on. Are there any other ways to prevent users from changing orders without having to ...
What Triggers the Billing Edit List to Display an O/S Instead of Quantity in the Back Order Field?
O/S means Out of Stock. It is only applicable for items that can't be backordered. In the Item Master, if the "17. Backorderable?" flag is set to "N," then it won't be possible to backorder that item. Generally speaking, you won't be able to ...
Feature - Zoro Tools Packing List Support - Design Your Own
Release Date: 7/1/24 Version: 8.6 and Above This feature allows the user to choose a design of their own for the packing list that is specifically formatted for the EDI Partner Zoro Tools. This feature has the following requirements: It is available ...
Convert Elliott Internal Date to Proper Date Format in Third-Party Tools (Crystal Reports)
Release Date: 07/08/2024 Version: 8.5 & Up ELIDATE2SQL() User-Defined Function Elliott's internal database stores a date field as an 8-digit numeric in a YYYYMMdd format where YYYY is the 4-digit year, MM is the number of the month, and dd is for the ...
I Get a Message -- "Ship Via Code Setup" -- and the Picking Ticket Does Not Print
Release Date: 07/08/2024 Version: 7.x & Up Q: I am trying to print a picking ticket, but I get this message: "Order# 123456 Skipped - Ship Via Code Setup." How do I fix this? A: The message indicates the ship via for the order is not configured to ...
What Is Btrieve Error 010 on IMINVLOC Inv Location File?
Release Date: 08/23/2024 Version: 7.x & Above Q - I received an error message when trying to post PO warehouse receiving: EL860P: Btrieve Error 010 on IMINVLOC Inv Location File (32-Bit) 10: The key field is not modifiable See sample screen: A - If ...
Feature - Prompt "Are Purchase Orders Just Printed OK?" Message in Global Setup
Release Date: 8/25/2024 Version: 8.5 and Above Background When printing purchase orders (PO), it is possible that a buyer may need to look at multiple separate POs at the same time. What this means is that the buyer will be in Purchase Order ...
Feature - Mass Billing By CSV Initialize Freight Option
Release Date: 8/28/24 Version: 8.5 and Above The Global Setup-> COP-Func-> Order Billing Screen option "Initialize Freight Amount In Order Billing" controls whether the freight amount on an order is set to zero when the billing screen is accessed in ...