Credit Card Processing
What Does Error Code 2029999 Mean in Payware Connect SIMEvent.Log File?
Revised: 01/02/2021 Version: 7.5 & Up Q - We are receiving the following messages when processing credit cards with Payware Connect: ERROR NOT_AUTHORIZED See sample screen below: Since this message is very vague, I looked into the SIMEvent.Log file ...
Payware Connect Communication Error
Q - We are using Payware Connect for credit card processing. We have seen the below credit card processing error message a few times today. We do not recall seeing this particular error message before. See sample screen below. What caused it? A - ...
What Happens if Credit Card PreAuth Is Not Followed by Completion?
Q - I previously "Pre-authorized" a credit card in Elliott. When I shipped the order, I used the "Sales" transaction instead of "Complete." That seems to work fine. So my question is what happens if I don't use the "Complete" transaction after the ...
Credit Card Processing Error: Chk Viawarp For Dupl
Q - In A/R -> Processing -> Credit Card Trx Handle, at field "21. Approval No," I press F4 to interface with the credit card payment gateway server, then I receive the message "Credit: AP Error: Chk Viawarp For Dupl." See examples below: When I go to ...
Credit Card Transaction Time Out
Q - When I process a credit card transaction in Elliott, I receive a message window with the title "Finished Transaction Status" and the detail message like followings: E:System.Net.WebException: The underlying connection was closed: A connection ...
How to Charge a Credit Card If Pre-Authorized for the Wrong Customer
Q - We tried to complete a credit card charge with a pre-authorization for the wrong customer. Since we don't keep the credit card number when we do the pre-authorization, how do we go about completing the credit card charge for the correct customer? ...
Procedure to Process Credit Card by Reference ID
There is a feature in Elliott's Credit Card solution to process credit card transactions by using a reference ID. This is a great alternative because then you don't have to store credit card numbers locally, which will make PCI compliance a lot ...
Does Elliott Encrypt Credit Card Number in the Database?
Q - Recently, we were asked if we are PCI (Payment Card Industry) compliant. One of the subjects that came up is whether or not Elliott stores credit card numbers in its database with encryption. Can you tell me if credit card numbers stored in ...
How to Reverse Credit Card Sales
Q - What is the process to reverse out a credit card sale that hasn't been picked, invoiced, etc.? A - The following outlines the procedure depending on whether you had to delete the original order or keep the original order: If you deleted the ...
Payware PC Server Actively Refuses Credit Card Transaction
Q: When I process a credit card transaction in Elliott, I receive a message indicating the server is actively refusing the network traffic connection. As a result, the credit card processing fails. But if I go to the Payware PC credit card server, I ...
How to Process a Force Credit Card Transaction
In Elliott, we support the following types of credit card transactions: Sales Refund Void PreAuth Complete Force Force is a special transaction in credit card processing. You will use the force credit card transaction when you can't get authorization ...