Credit Card Processing
Feature: Email Credit Card HTML Receipts to Order and Ship-To Contacts
Release Date: 9/26/2024 Elliott versions: 8.6 and Higher Background Before this update, it was possible to send HTML credit card receipts, using Elliott PostOffice, to credit card Customer contacts, but not to Order or Ship-To contacts. With this ...
Can the 'Design Your Own Picking Ticket' Feature Print in Pick Sequence?
Q - I use the Design Your Own (DYO) Picking Ticket feature because I need the pick ticket format to be different from the standard pick ticket layout. When I print the DYO Pick Ticket, it always prints by the line item sequence order instead of the ...
Why Would Invoice Balance Due Field Be a Credit?
Q - We entered an order in the amount of $1,445 and applied an outstanding open credit of $1,445 to the order. The order was later revised to $867, but the already applied open credit of $1,445 was not adjusted by the order entry person manually. Now ...
Order Inquiry Searching by Customer's PO (Purchase Order) Number
Q - Can I find a sales order by customer's PO Number? I may or may not know the customer number. A - Yes, you can. To do so will require enabling the "Duplicate PO Check" feature. You can go to Global Setup -> Cop-Func -> Order Header Screen, and ...
Can We Turn Off the Ability for Users to Enter Orders for a Customer on Credit Hold?
Q - Can we turn off the ability for users to enter an order for a customer on Credit Hold? A - Yes, you can. Please go to Elliott Main Menu -> Util_Setup -> Global Setup -> Cop-Ctl -> Credit Check & Release. For the following field, set the value to ...
Open Order / Invoice History Inquiries GUI Windows Show No Column or Data
Q - In the following areas I can access two special functions "Open Order Inquiry" (Alt-O) or "Invoice History Inquiry" (Alt-V): COP Sales Desk A/R Customer File Maintenance or Inquiry COP Order Entry However, when some of my users try to access ...
Invoice Only Prints First 10 Characters of Purchase Order Number
Q - When I print a COP Invoice, only the first 10 digits of the PO number is printed. Why? A - The purchase order number used to be 10 digits long. It was extended to 25 digits later. As a matter of fact, if you look at the database schema for the ...
How Do I Remind Salesmen to Send Order Acknowledgment?
A - Some of my customers request that we automatically send them an order acknowledgment after they place an order with us. How do I accomplish that? Q - In Elliott, we have a solution to specifically address this kind of scenario: (1) Go to Elliott ...
The Top Barcode Will Not Scan on Pick Ticket
Q - Everything scans OK on the sample pick ticket below except the bar code on top. Why? What does that bar code represent? Is it the order #097182? A - You are correct, the top barcode on the pick ticket represents the order number. The reason it ...
Purge COP Sales Order with No Line Item
Q - When I go to Customer Order Processing -> Processing -> Purge Posted Orders -> Purge -> Posted Orders, the system prompts me to answer the question, "Purge Orders with No Line Items ?" and I answer "Y." I notice that, as a result, empty orders ...
Is There a Way to Export and Import Price Code Files?
Q - Is there a way to export and import price code files? We would like to be able to edit price code information on a spreadsheet (CSV) if such a feature is available. A - Yes, there is such a feature in Elliott. It can be accessed from COP -> ...
Order Lookup by Customer and Ship-To
We use the Order/Invoice History Inquiry by Customer function often. For our chain store customers, is there a way to look up details by Customer/Ship-To rather than just Customer? A. Yes. The following are two methods to achieve this. Method 1 - Use ...
Can a Credit for Kits on an Order Return Components to Inventory?
Q. We need to enter some credit memos for kits. Is there a way to do that so the components of the kit are returned to stock? When I enter a negative quantity of the kit in Order Entry, it says "Returned to stock" but does not adjust the component ...
Btrieve Error USE on COP Lock File
Q - Today, for whatever reason, we experienced a large amount of locking issues in the warehouse. Several times today we ran into the problem with printing invoices where we received a message "Btrieve Error USE on COP Lock File," and it stops ...
How to Subscribe to Add Order Event So I Only Receive E-mail When Credit Memo Is Created
Q - Do we have a way to trigger an event when a credit memo is added? I am aware that there's an "Add Order" event that can be subscribed to from the customer file. But I only want to know when a credit memo is entered. A - You will need to use the ...
Manually Changed Sales Tax and Commission in Billing Screen Recalculates Again During Billing Selection
Q - If manual changes to commissions or sales tax amounts are made during order entry on page 3 of COP, why do those amounts have to manually be entered again during Order Billing? A - Let me explain a little bit of history behind the billing screen ...
Common Reasons Why Pick Ticket Does Not Print
A - When I try to print a pick ticket, I keep on getting the message "Nothing in Range." I know the order number I specified is correct, and I can't find any reason why the pick ticket does not print. Please help. Q - In additional to the more ...
How Do You Purge Quote Type Orders?
A: What is the best way to purge quote orders up to 12/31/13 ? I thought one way is to delete Q orders from the CPORDHDR table by using PSQL Control Center and then run the utility to delete orphan lines. Q: The best way is to accomplish this task is ...
How to Add System Date and Time on Laser Pick Ticket
Q: I recently changed from a regular pick ticket to a laser form pick ticket. I like the more professional look of the laser form ticket, but one thing I had before on the regular pick ticket was the system date/time printed on the top line. The date ...
All of a Sudden COP Open Order Report Takes Forever to Complete
Q - I have been running COP / Reports / Order Status Reports / Open Order Report / All Items / By Customer Sequence. A couple of weeks ago, this report's run time all of a sudden jumped exponentially (like from 10 seconds before it was done to, now, ...
Can Item Lead Time Be Added to the Sales Desk Screen?
Recently, we have been asked if there is there way to change the data in the QTY BO field to be Lead Time and to add Lead Time data on the Sales Desk screen. For some users, QTY BO is irrelevant on this screen. The answer is yes. You can replace "BO" ...
Elliott Credit Card Processing Summary
Release Date: 6/10/2024 Version: 8.5 & Up Summary Elliott Credit Card Processing is a real time solution that works with payment gateways that support all levels of processing (Levels 1, 2, and 3 depending on the payment gateway.) Currently, there ...
Feature - New Credit Card Expiration Options in Global Setup
Release Date: 05/30/2023 Versions: 8.5 and Higher Background There are many places in Elliott where you may be processing a credit card transaction only to discover that the card has expired. Before this release, each situation was evaluated on its ...
Feature - Online Credit Card Interface Level 3 Support
Release Date: 4/21/23 Revised Date: 12/20/23 Version: 8.5 and Above Introduction Elliott currently supports credit card level 2 transactions. This means, in addition of passing the credit card number, expiration number info when charge a credit card, ...
Receive "You do not have password access" Message When Drill Down to Credit Card
Release Date: 10/21/2021 Version: 7.5 & Up Q - We have a user (copied from another user) who is receiving the following message when going into the eContact and trying to drill down to the credit card detail: "You do not have password access." See ...
Selling Non-Approved Items Can Cause Credit Card Processing TERM ID ERROR
Release Date: 10/16/2020 Version: 7.5 & Up A user received the following error when processing a credit card: Transaction Declined TERM ID ERROR Since there was no Elliott software update at the time, and the credit card interface was working before ...
What Is the Credit Card Authorization Member Field for?
Release Date: 07/21/20 Version: 7.5 & above Q - We don't know what this field means or if we should do something with it when running credit cards. In the screenshot below, that name in the Member field does not match the name of the credit card ...
Does Elliott Support Credit Card Pre-Authorization Transactions?
Release Date: 07/17/2020 Version: 8.0 & Up Q - We are doing more and more credit card charges lately, which is also increasing the amount of adjustments that need to be made to order totals. Do you have a way to "pre-charge" a card for a number of ...
How to Reprint a Credit Card Receipt
Release Date: 03/25/2019 Version: 8.2 & up Q: I thought there was a way to reprint a cc receipt in Elliott. Where is this function located? I would have thought this would be located under Order Entry. Let me know. A: You can do so from anywhere ...
Receive "Input parameter INVOICE assigned invalid value" with POS Credit Card Charge
Release Date: 7/23/19 Version: 8.5 & Up Q - When processing credit card transactions through a point-of-sales terminal (POINT interface), we received the following message: Input parameter INVOICE assigned invalid value And then the credit card ...
How to Set Up MX915 POS Device for Static Network IP Address
Release Date: 6/20/2019 Elliott Business Software requires the POS device to be set up for a Static IP address. This article outlines the procedure on how to configure your Verifone MX915 POS device to use a Static IP address: 1. After connecting the ...
Invalid Tran Counter [99...99] with POINT Interface When Charging a Credit Card
Release Date: 6/20/19 Version 8.5 Q: I received the following error when processing credit card transactions on a POINT POS device: Sales: FIELD_ERROR Invalid Tran Counter [194] See sample screen below: What do I do? A: Typically, when you receive an ...
How to Handle and Prevent Credit Card Duplicate Charges
Release Date: 08/31/2018 How Did Credit Card Duplicate Charges Happen? Most of the time, duplicate credit card charges are caused by network (Internet) error. Elliott online credit card processing utilizes Payware Connect as the payment gateway. If ...
Feature - Online Credit Card Interface Level 2 Support
Release Date: 9/12/2018 In Elliott V8.28.912, we started to support online credit card interface with Level 2 support. This will result in better credit card merchant rates for qualified transactions. In order to do that, Elliott needs to send the ...
How to Find Orders That Have Been Pre-Authorized for Credit Card Charge
Release Date: 8/7/2018 Q - I am in the process of implementing Elliott online credit card charge processing with pre-authorization through the COP Order Payment window. I need to develop a separate process to identify orders that have been ...
Error with Payware Connect - The remote certificate is invalid according to the validation procedure
Release Date: 12/15/2017 Q - We started getting the following error on certain workstations yesterday when trying to pre-authorize a credit card with Payware Connect. Originally it was on the remote server, where some users worked and some didn't. We ...
Credit Card Processing Frequently Asked Questions
Q - If a customer wants to give us new CC information for their next order or a new Expiration date and Sec # for a CC that has been used recently, is there a way to enter that information at that time if we do not have an order to process? A - You ...
Feature - Support for Verifone Point Devices with Card Chip Technology
Release date: 06/07/2019 Introduction Before the introduction of this feature, Elliott supported Verifone SIM devices through the SIM interface. The SIM interface does not support chip cards (EMV) and Verifone will stop supporting it on 6/28/2019. ...
Credit Card Payments in Elliott but Not in Payment Gateway
Q - Yesterday, we processed two credit card payments through A/R Credit Transaction Handle. They were declined. Today, when we reconciled the A/R Credit Card Log from yesterday with the Payment Gateway (Solupay), they didn't match. The difference is ...
I Receive "A call to SSPI failed, see inner exception" Message During Credit Card Processing
Q - I received the following error message when I tried to process a credit card transaction in Elliott: A call to SSPI failed, see inner exception. See the following sample screen: All of our users are continuing to receive this error. But, ...
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