Security Issue with Installing PSQL Client Remotely on User's Workstation

Security Issue with Installing PSQL Client Remotely on User's Workstation

Q - I tried to install PSQL Client remotely on a user's workstation, when I received the following message:

Pervasive PSQL requires administrative privileges or elevated privileges

See the following sample screen.



I recognize that this means I need to run the PSQL installation package as an administrator.  So I did a right click on the PSQL installation package and chose "Run as Administrator."  See sample screen below.


But I still got the exact same error message.  Why didn't the  "Run as administrator" option work?

A - As you know, installing PSQL Client requires administrator or equivalent privileges on that workstation. If you already logged in on the workstation as the administrator or an equivalent user, then the right click to "Run as Administrator" procedure should work.  

The issue is that when you help a user remotely, your user often does not have administrator rights to his or her workstation. Since you are trying to help the user through a remote access utility such as GoToSupport or TeamViewer, you are running in their security context.  In a scenario like this, it is not suitable for you to ask your user to log out and reveal your administrator account information to your user so he or she can login on your behalf.

In this case, the proper solution for you is to hold down the "Shift" key on your keyboard, and do a right click on your mouse for the PSQL installation package.  When you do this, one more option -- "Run as different user" -- will appear in the popup menu.  See sample screen below.



When you choose this "Run as different user" option, the system will prompt you for the username and password.  Enter the administrator or equivalent username and password.  See sample screen below. Then PSQL installation package will work.











    • Related Articles

    • Received "Your Computer Does Not Have PSQL 10 or 11 Client " Even though PSQL Client Is Just Installed

      Q: I'm trying to install Elliott on a Windows 8.1 64-bit computer. I've installed both the 32- and 64-bit client version of PSQL v 11 and they both seemed to install fine. I then created the shortcut to EL700.exe on the server but when I click the ...
    • PSQL Download and Installation with Video

      Release Date: 09/12/2023 Version: 7.x & Up Elliott Business Software depends on the PSQL database engine. Our latest version, Elliott 8.6, requires either PSQL 13 or 15. In this article, we are going to show you how to download and install the PSQL ...
    • Remote Desktop Workstation Name

      Release Date: 6/19/17 Q - This is related to the Remote Desktop Configuration. I see that the system wants to set up a workstation ID for each user (local or remote). When the same user might work both from local and remote workstations, should the ...
    • A Case Where PSQL 13 Client Is Not Compatible with PSQL 15 Server

      Release Date: 02/04/2025 Version: 8.6 Do Users Need to Upgrade to PSQL 15 Client When Upgrading PSQL Server? We were often asked in the past if our users should upgrade their PSQL 13 client when they upgrade to the PSQL 15 server. In our past ...
    • Installing Elliott 8.5 and Received "PSQL v11, v12 or V13 Is Required" Message

      Release Date: 11/14/19 Version: 8.5 & up When you are installing Elliott 8.5 on your server, you may receive the following message: PSQL v11, V12, or V13 is required. Please install PSQL first. See sample screen below: While you can confirm that you ...