Purge COP Sales Order with No Line Item
Q - When I go to Customer Order Processing -> Processing -> Purge Posted Orders -> Purge -> Posted Orders, the system prompts me to answer the question, "Purge Orders with No Line Items ?" and I answer "Y." I notice that, as a result, empty orders have been purged even though they are not posted. This is great for cleaning up garbage orders. However, some of my empty orders did not get purged. I notice these orders have freight amount so maybe the system is checking to see if the “To Ship Total” is equal to zero. Can you clarify?
A - You nailed it exactly. We put safety logic in the purge routine. So if you want the system to purge the so-called “empty open order,” you'll need to make sure the order meets the following conditions:
- This is an open order (i.e., the order has not been selected for billing or invoiced);
- There are no line items on the order; and
- The order has no miscellaneous, freight charges, sales tax, commission or payment amounts. Sometime users can, for example, enter an order with freight amount without any line item to bill for freight only. Elliott safety logic is such that this order will not be purged.
In your case, you can either make the freight amount = 0, or you can delete the order manually.
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