Installing Elliott 8.5 and Received "PSQL v11, v12 or V13 Is Required" Message
Release Date: 11/14/19
Version: 8.5 & up
When you are installing Elliott 8.5 on your server, you may receive the following message:
PSQL v11, V12, or V13 is required. Please install PSQL first.
See sample screen below:
While you can confirm that you do have the required PSQL version installed on this server, you can't proceed with installation of Elliott 8.5. What do you do in a case like this?
We think the root of this issue is that the Elliott 8.5 installation process requires that ADO.NET be installed on the server. In some cases, for whatever reason, we have seen that the necessary ADO.NET components for PSQL are not installed in the machine's GAC folder. As a result, the installation package thinks that the necessary PSQL engine is not installed and creates this message.
Solution 1 - Repair Your PSQL Installation
The assumption with this solution is that your original PSQL installation on the server did not install the ADO.NET components to the GAC folder, or that an older version of the ADO.NET that was not compatible with Elliott 8.5 was installed.
The solution is to download the latest corresponding PSQL version from Actian's website and reinstall (without removing the original PSQL copy), or use the "Update," "Modify" or "Repair" method. This will cause the updated ADO.NET components to be installed. Be sure to only download the corresponding version. For example, if you are on PSQL v11, download the latest release of PSQL v11. Do not download PSQL v13.
Try this method first to see if it resolves your problem.
Solution 2 - Install on a Different Machine and Copy Folder
If you are installing a new Elliott 8.5 folder, the installation process will install to a new folder <ElliottRoot> (e.g., M:\Elliott8). If you are installing Elliott 8.5 to an existing Elliott folder, the installation process will install a new Bin85 folder under the current Elliott root <ElliottRoot> (e.g., M:\Elliott7).
So for whatever reason, you can't install Elliott 8.5 on your current server. If you have another server, or workstation (at the very least WGE is required), then you can install Elliott 8.5 on that machine.
Once the installation is done, copy the necessary folder to your server. If this is a new installation, copy the entire <ElliottRoot> folder. If this is an upgrade for an existing installation, copy the entire Bin85 folder.
EMK
Related Articles
After Server Reboot, Elliott Stopped Working Due to PSQL Engines Not Starting
Release Date: 08/09/2022 Version: All Q - Our server has been rebooted for maintenance. Since the eboot, none of the Elliott users can use Elliott Business Software. A - This can happen if PSQL services did not start after the server reboot. We have ...Configuring Elliott V8.0
Configuring Elliott V8.0 After installing Elliott V8.0, you need to make some configuration changes. If this is the first time you have started Elliott, the system will detect that the EL800.CFG file does not exist in your startup <root>\Bin ...Avalara Setup Procedures - Elliott Configuration
Release Date: 4/28/23 Version: 8.6 and above Revised: 9/11/23 Elliott Configuration After installing Elliott V8.6 for the first time, you will need to make some configuration changes. Bring up <ElliottRoot>\Bin86\EL860CF.exe utility or alternatively ...Security Issue with Installing PSQL Client Remotely on User's Workstation
Q - I tried to install PSQL Client remotely on a user's workstation, when I received the following message: Pervasive PSQL requires administrative privileges or elevated privileges See the following sample screen. I recognize that this means I need ...A Case Where PSQL 13 Client Is Not Compatible with PSQL 15 Server
Release Date: 02/04/2025 Version: 8.6 Do Users Need to Upgrade to PSQL 15 Client When Upgrading PSQL Server? We were often asked in the past if our users should upgrade their PSQL 13 client when they upgrade to the PSQL 15 server. In our past ...