Error Sending Event Email

Error Sending Event Email

Release date: 2/25/2026
Elliott version: 8.6 and higher

The Scenario

  1. You are running an Elliott task that should send an event email, but it does not seem to be sent.
  2. You see the lightning bolt, perhaps briefly, on the right side of the Task Bar:

This is telling you that an email event has been triggered and an Elliott process is trying to send it.

Resolving the issue

  1. Using Windows Explorer, navigate to the log folder for your company ( <ElliottRoot>\Log\<CompanyNumber> , like J:\ELI75\Log\96.
  2. Sort the list on Date modified, showing the newest logs on top.
  3. Open the newest .csv file that starts with "EmailLog-":

  1. Expand the columns by highlighting all the rows and columns (click first blue box, below) and double-clicking on the separator after the first column (second blue box, below).

  1. Find the row that matches the date and time of the error.
  2. Select the column that says "Error:" (second red box, above) and expand the Formula Bar (first red box, above).
  3. The input text area will have clues why the email failed -- in this case, a "...Client not authenticated..." error.  There most likely is an error in the Server, AuthName or Password (not shown) or some other setting. 
    1. Perhaps the password changed and the email settings were not updated. 
    2. Maybe there were changes on the server that require some action on your part.
You need to adjust your email settings to fix the problem.
  1. See How Do I Configure Elliott V8 Email (SMTP) Settings? to correct the settings and try again.

JEG

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