Error Sending Event Email
Release date: 2/25/2026
Elliott version: 8.6 and Higher
The Scenario
- You are running an Elliott task that should send an event email, but it does not seem to be sent.
- You see the lightning bolt, perhaps briefly, on the right side of the Task Bar:
This is telling you that an email event has been triggered and an Elliott process is trying to send it.
Resolving the Issue
- Using Windows Explorer, navigate to the log folder for your company ( <ElliottRoot>\Log\<CompanyNumber> , like J:\ELI75\Log\96.
- Sort the list on Date modified, showing the newest logs on top.
- Open the newest .csv file that starts with "EmailLog-":
- Expand the columns by highlighting all the rows and columns (click first blue box, below) and double-clicking on the separator after the first column (second blue box, below).
- Find the row that matches the date and time of the error.
- Select the column that says "Error:" (second red box, above) and expand the Formula Bar (first red box, above).
- The input text area will have clues why the email failed -- in this case, a "...Client not authenticated..." error. There most likely is an error in the Server, AuthName or Password (not shown) or some other setting.
- Perhaps the password changed and the email settings were not updated.
- Maybe there were changes on the server that require some action on your part.
You need to adjust your email settings to fix the problem.
- See How Do I Configure Elliott V8 Email (SMTP) Settings? to correct the settings and try again.
JEG
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