Elliott Running Extremely Slow on Windows 8 with Trend Micro Anti Virus Software Installed
We have received reports from our users that Elliott may run extremely slow on Windows 8 with Trend Micro anti-virus software installed. This happens with both Elliott V7.5 and 8.0. When the Trend Micro anti-virus software is disabled, Elliott performance returns to normal. The interesting part of this issue is that Elliott runs normally on Windows 7, even though the same Trend Micro anti-virus software is running. We believe this is an issue with Trend Micro.
If you do not wish to disable the Trend Micro anti-virus software, there are reports from users that if they "white list" certain EXE files in the Elliott folder, the problem can be resolved. We have received information that white listing EL700.EXE and EL700US.EXE in the Elliott root folder with Trend Micro corrects the performance issue. Make sure you do so on the Trend Micro anti-virus software server so your settings will be retained. We have not confirmed if this is sufficient in all cases. For Elliott 7.5, we suggest that you white list all <root>\*.EXE files where <root> refers to your Elliott installation folder, such as "M:\Elliott7." For Elliott 8.0, white list all <root>\bin\*.EXE files in Trend Micro.
Related Articles
Bitdefender Anti-Virus Software Causes Elliott to Fail at Startup
Release Date: 04/12/2022 Version: 7.5 & Up On Monday, 04/11/2022, we received three separate support incidents that Elliott 8.5 failed to startup. One user's entire in-house workstations failed to start. This user is running on an older version of ...
Windows 10 and Trend Micro Anti-Virus Software
We have conducted some tests on Windows 10 in-house and found that both Elliott V7.5 and 8.0 are compatible with Windows 10. However, on 8/11/2015, we received a support call from a user indicating that his workstation did not work with Elliott after ...
Anti-Virus Causes PostOffice Emailing Problem
Release Date: 12/29/2017 Q - I have a user who received the following error message when trying to use PostOffice to send order acknowledgement emails: ERROR: Error in processing. The server response was: See http://pobox.com/~djb/docs/smtplf.html. ...
Does Elliott Support Windows 10?
Q - Does Elliott support Windows 10? A - With the latest Elliott version, we do support Windows OS 10. We suggest that you first update to the latest relevant Elliott version. There are a few issues you should pay attention to when upgrading to ...
Anti-Virus Causes Report Viewer Unhandled Error
Release Date: 01/23/2020 Version: 8.0 & Up A user running Elliott 8.2 received the following error when printing a report to the screen. They rebooted the server a few times, but they were still receiving the following errors when printing reports to ...