Credit Card Processing Error: Chk Viawarp For Dupl
When I go to Viawarp Credit Card Payment Gateway console, I do see that this transaction shows up. However, in Elliott, I don't see anything in A/R account inquiry, A/R distribution to G/L or Credit Card Log History. What happened?
A - Most likely you received a credit card time out error. When Elliott tries to communicate with Viawarp, we write an input file to a predefined folder. The Viawarp payment gateway has a file monitor program that is constantly running. When it sees a new input file, it will send it to the Viawarp Payment gateway server. When the payment gateway server returns the processed result, the monitor program will write the output in a response file in the same folder. Elliott waits for that response file and then completes the process.
In this sequence of events, the following potential errors can happen:
1. The monitor program is not running.
2. The payment gateway server is not running.
3. The Internet is down or busy.
4. Your credit card processor (ELAVON) is busy.
Obviously, Elliott can't wait forever for the response file to come back. At some point, Elliott will declare a time out. When Elliott declares a time out, we consider the credit card transaction to be no good. Therefore, you don't see the time out credit card transaction in Elliott.
But on the other hand, a time out transaction could still eventually be processed on the payment gateway server side. When this happens, there will be a discrepancy between Elliott and the payment gateway server, which is what you have right now.
At this moment, your solution is to go to Credit Card Trx Handling. Enter the exact transaction for refund. However, at the field "21. Approval No," don't hit the F4 key to interface because that will create a duplicate refund. Simply press Enter at field 21. The system will give you a warning that you did not hit F4. You will respond "Yes" to the dialog box so the system will let you continue. Now you can complete this transaction and post it. By doing so, you take care of the Elliott side without interfacing with the payment gateway server. Now Elliott and the payment gateway server are in sync.
Just as an FYI, ELAVON is going to phase out Viawarp support and so will we. We recommend that our customers migrate to Payware Connect if you have not done so yet. Please give us a call first if you need to migrate to Payware Connect.
Related Articles
Credit Card Transaction Time Out
Q - When I process a credit card transaction in Elliott, I receive a message window with the title "Finished Transaction Status" and the detail message like followings: E:System.Net.WebException: The underlying connection was closed: A connection ...Elliott Credit Card Processing Summary
Release Date: 6/10/2024 Version: 8.5 & Up Summary Elliott Credit Card Processing is a real time solution that works with payment gateways that support all levels of processing (Levels 1, 2, and 3 depending on the payment gateway.) Currently, there ...Selling Non-Approved Items Can Cause Credit Card Processing TERM ID ERROR
Release Date: 10/16/2020 Version: 7.5 & Up A user received the following error when processing a credit card: Transaction Declined TERM ID ERROR Since there was no Elliott software update at the time, and the credit card interface was working before ...Credit Card Processing Frequently Asked Questions
Q - If a customer wants to give us new CC information for their next order or a new Expiration date and Sec # for a CC that has been used recently, is there a way to enter that information at that time if we do not have an order to process? A - You ...A Case of Btrieve Error 046 on ARCRCLOG A/R Credit Card Log File
Release Date: 04/12/2019 Version: All Q - We are getting the following error in Elliott when we process a credit card transaction. It seems the credit card transaction did go through because we can see it in the payment portal. But we consistently ...