Can I Reapply a Payment to a Different Customer in AR?

Can I Reapply a Payment to a Different Customer in AR?

Q - I have a payment that was misapplied to a customer. An invoice was created for customer 5285, but payment was posted to customer 5275. Is there away to reapply the payment to the correct customer? Reapply Credit or Debit Memo does not seem to let you reapply to other customers, only to the same customer.

A - As a good accounting principle, you will not be able to reapply the payment to a different customer in Accounts Receivable. In Elliott, we do allow entering of negative payments.  We would suggest entering a negative payment to reverse the incorrect one, and then entering the payment with the correct customer number. 




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