Recover from "Unable to Read your Users record (9/068)" Error Automatically

Recover from "Unable to Read your Users record (9/068)" Error Automatically

If a user's computer crashes or their session ends unexpectedly while they are in Elliott they could receive the error "Unable to Read your Users record (9/068). You cannot use Elliott until this is resolved." when they try to log back in. As far as we know, there is no way for the user to help their situation. If no one with elevated privileges is available to use the PSQL Monitor to delete their invalid user sessions, the user cannot work. There should be an automatic way for the system to recover from these errors or some process the user can invoke to fix the problem.

​The following post was created by Aaron Keating from Lipsey's, LLC on 10/28/2016 in our old Knowledge Base.